Field Service Technician I

1 week ago

Cleveland, Ohio, United States Hach Full time
About the role:

The Field Service Technician I is responsible for the delivery of high-quality customer service, performing preventative maintenance, routine repair, and calibration/verification of Hach devices located at our customer sites. The customer base for this role is anticipated to be a combination of municipal (i.e., drinking and wastewater treatment facilities) and industrial (i.e., power plants and food and beverage plants).

This position is part of the North America Field Service Team located in Cleveland, OH, and traveling within a 3-hour radius, and occasionally further. and will be remote.

In this role, you will:
  • Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.
  • Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems.
  • Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
  • Follows safe work practices according to company policy.
  • Executes administrative activities in support of service visits.
  • 60-75% travel within a 3-hour radius of Cleveland, OH You can expect to have up to 10 nights away each month with company-paid accommodations and meals.
Why you want this job:
  • Comprehensive 10-week training period - 8 weeks in the field working side by side with dedicated trainer & 2 weeks classroom-based training in Loveland, CO.
  • After completion of training, your schedule will consist of 4 shifts per week at 10-hour days based on workload demand.
  • Company car (maintenance/fuel paid for by us), cell phone, corporate credit card.
  • Full benefits starting your first day, including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year) and up to $3,500 per year in performance-based bonuses.
  • Dedicated support staff to assist you in helping your customers.
  • Many growth and development opportunities are available
Are you qualified?
  • Associates/Technical degree preferred, or combination of education and experience.
  • Basic mechanical aptitude is a must - experience with preventative maintenance and technical diagnostics/repair helpful, but not required.
  • 1 or more years of field service experience and/or customer facing roles preferred.
  • You have a valid Driver's License and clean driving record required.
At Hach ), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better-faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs. You'll also belong to a respectful and collaborative community that fosters career growth and professional development. You'll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us:

Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World's Most Vital Resources.

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $ $31.00 USD per hour. This job is also eligible for Incentive Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

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