Inside Sales Engineer
2 weeks ago
Principal Duties:
Provides daily communication between customers and HTI.
Must understand and react to customers needs proactivelyand accurately.
Research target marketsas assigned for canned motor pump productsandidentify potentialcustomers in those markets.
Responsible for monitoring and responding to, or routing to appropriate contact Web inquires received.
Captures communications within the CRM system including but not limited to:
Emails, word docs, spreadsheets, RFQs, contacts.
Lead times, payment terms, terms and conditions, pricing.
Schedule changes, technical issues.
Expected close dates, activities, % confidence.
Reviews customer requests, Technical Specifications, Terms and Conditions and works with stakeholders in collaboration to identify any exceptions or deviations required for Hayward Tyler to fulfill the contract.
Works with engineering and quality to verify technical documents and order requirements.
Prepares, records and maintains accurate and complete quotes (opportunities) within the ERP and CRM systems that follow the protocol of the company.
Coordinates with customers and stakeholders on price negotiation, Terms and Conditions and long-term contracts.Responsible for quote follow up to customers as assigned to capture orders.
Provides technical and commercial review of purchase orders for accuracy to quotation and generates corresponding, sales orders including customer shipping and or coordination of contract shipping, and invoicing requirements.
Works closely with manufacturing partners to understand production schedules and the impact to lead time and on time delivery.Communicates delivery & technical issues to internal and or external customers periodically until the part arrives on the customers site and develops mitigation plans when ship dates are at risk.
Maintains and improves quality results by following standards; recommends improved policies and procedures.Documents customer requests/complaints and provides internal feedback for continuous improvement.
Participates in the strategic and tactical goals of the company.
Participates in training and coaching as assigned.
Other related duties as required.
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Inside Sales Engineer
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Colchester, United States Hayward Tyler Full timeThe Inside Sales Engineer (ISE) provides support to HTI’s internal and external customers and continuously supports the sales process for Hayward Tyler Inc.’s (HTI) canned motor pump business. This includes management and/or support of all technical inquiries, quotations from manufacturing partners, proposals to customers, incoming orders, contract...
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Inside Sales Engineer
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Colchester, United States Hayward Tyler Full timeThe Inside Sales Engineer (ISE) provides support to HTI's internal and external customers and continuously supports the sales process for Hayward Tyler Inc.'s (HTI) canned motor pump business. This includes management and/or support of all technical inquiries, quotations from manufacturing partners, proposals to customers, incoming orders, contract review,...
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Colchester, United States Hayward Tyler Full timeThe Inside Sales Engineer (ISE) provides support to HTI’s internal and external customers and continuously supports the sales process for Hayward Tyler Inc.’s (HTI) canned motor pump business. This includes management and/or support of all technical inquiries, quotations from manufacturing partners, proposals to customers, incoming orders, contract...
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