Reservation/Front Desk Agent

1 week ago

Kissimmee, United States Red Lion Hotel - Lake Buena Vista South Full time
Come join Red Lion Hotel - Lake Buena Vista for this exciting opportunity. We are looking for a Reservations Agent to join our team.

JOB DESCRIPTION: Responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Position demands accuracy with daily accounting procedures, account billing, and reservations. ESSENTIAL DUTIES: Manually input reservations into the system that do not directly interface into the property's system with precision and accuracy Establish relationship with online travel agencies and guests to ensure accurate rates and reservations are input into the system Ensure settings in the system are correct for reservations that interface with the property's system Ensure all rates, rate codes, market segments and market source codes are correct for each reservation Complete billing on all pre-paid reservations arriving for the day Review house and PM accounts Input group blocks, group rooming list reservations and provide sales with a group rooming list for each group Provide excellent guest service to guest inquiries about the hotel property and provide competitive rates Reconcile invoices from third party companies to ensure accurate billing and commissions are paid Monitor hotel availability to avoid overselling rooms at the property Check-in and check-out hotel guests in a confident, professional, and friendly manner Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals - ensuring billing accuracy Complete all items as listed on shift checklists Ensure proper credit card procedures are followed at all times to include checking ID matches credit card information, credit card is swiped, and guest signature on registration slip Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift Issue guest safety deposit boxes as requested. Advise guests of any messages, mail, faxes, etc. received for them Communicate VIP arrivals to designated personnel for escort and delivery of amenities Take, record and relay messages accurately, completely and legibly

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