EVOS Service Operations Manager

3 weeks ago


Cumming, Georgia, United States ABM Full time

EVOS Software Support Administrator at ABM Industries

ABM Industries is a prominent player in eMobility technologies, dedicated to advancing sustainable transportation solutions and improving the electric vehicle charging user experience.

Key Responsibilities:

  • EVOS System Setup: Establish the environment for EVOS clients, ensuring smooth operation.
  • Product Implementation: Coordinate with teams to implement EV charging software for clients.
  • Product Support: Provide technical assistance to end-users, troubleshoot, and resolve issues.
  • Product Training: Educate users on software features and best practices.
  • Product Enhancement: Identify areas for improvement and collaborate on enhancements.
  • Product Security: Ensure software security and integrity.
  • Product Compliance: Stay updated on industry standards for compliance.
  • Product Evaluation: Regularly assess software performance and provide improvement suggestions.

Qualifications:

  • Bachelor's degree in Computer Science, Software Engineering, or related field.
  • Proven experience in software technical support and administration in the EV charging industry.
  • Strong communication and interpersonal skills for effective collaboration.
  • Detail-oriented with exceptional organizational and problem-solving abilities.
  • Knowledge of industry standards and compliance regulations.
  • Experience in conducting product training sessions.
  • Ability to work independently with a customer focus.

Company Benefits:

  • Health Benefits: Medical, Dental, Vision, Health Care Flexible Spending Account, Health Savings Account, etc.
  • Welfare Benefits: Life & AD&D Insurance, Short-Term Disability, Long-Term Disability, etc.
  • Supplemental Benefits: Voluntary Life & AD&D, Voluntary Short-Term Disability, etc.
  • Retirement Benefits: 401(k) Employee Savings Plan.
  • Fringe Benefits: Employee Stock Purchase Plan, Pre-Tax Commuter & Parking, Discounted Gym Memberships, and more.

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