Senior Retention Specialist

6 days ago

Plainsboro, New Jersey, United States System One Holdings, LLC Full time
Job Title:Senior Retention Specialist
Location:Hybrid schedule onsite 3x/week in Plainsboro, NJ
Type: Direct/Salaried FTE
Start Date: July 2024

Overview
Our client is a leading Biopharmaceutical company who specializes in Diabetes and Metabolic Research. They are looking to add on this new role to help grow the team with patient retention and care as the main goal.

They are seeking a Senior Retention Specialist to support patients enrolled in the clinical trials. Ideal candidates will have a Nursing/Physician Assistant background and can understand the medical and patient side of things.

Responsibilities
  • Ensures implementation of best possible retention in key clinical trials in US/CA and works closely in collaboration with Medical Directors.
  • Pro-actively drives collaboration with the TM(s) in NACD to obtain/share trial specifics issues relating to titration across all trial sites, concentrating on areas related to quality, site performance and metrics.
  • Delivers all relevant services/tasks in support of the retention planning and quality delivery of clinical trials.
  • Responsible for individual patient surveillance and follow up regarding exposure in clinical trials.
  • Independently connect with and support site staff in retention on specific patient cases.
  • Demonstrates technical expertise within responsibility areas, staying up to date of new practices and building knowledge of emerging trends and advances within area.
  • Contributes actively to Trial Core Team and other relevant teams locally and globally.
  • Provides active mentorship and contribution to training of NACD staff to build insight and talent.
  • Contributes to a continually changing environment, supporting a future focused approach, leveraging competencies, tools, and technology.
  • Maintains responsibility for quality, performance, regulatory compliance, and patient safety related to managing assigned clinical trial sites and document handling.
  • Attends and participates in trial team meetings Investigator and Monitor Meetings, including but not to limited creating presentations and training site staff.
  • Leads or contributes significantly to complex or global cross-functional improvement/innovation projects for NACD and/or as part of a global team.
  • Works independently; receives minimal guidance. Acts as a resource for colleagues with less medical knowledge and EA experience.
  • As this is a new function, it is expected that the retention specialist drives and develop the retention task throughout, a great opportunity to build a new and important role in NACD.
Requirements
  • Bachelor's degree or Registered Nurse degree is required.
  • Minimum of 5 years of clinical experience with patients with metabolic or cardiorenal disease and an understanding of these patients journey in academia and in clinical trials.
  • A minimum of 5 years of clinical trial experience within a pharmaceutical, biotechnology, CRO, and/or healthcare setting required; some experience in area of specialty preferred.
  • Demonstrated understanding of medical terminology and ICH-GCP principles and the application of those principles to trial planning and conduct of clinical trials.
  • Demonstrated computer skills (MS Office, MS Project, MS PowerPoint).
  • Excellent communications skills (verbal, written, presentation) in English is required.
  • Demonstrated collaborative and stakeholder management skills.
  • Highly motivated self-starter with a willingness to assume responsibility, take ownership for their work and intelligently challenges the status quo.
  • Strong relationship building, customer service experience; Experience communicating with site staff including Key Opinion Leaders (KOLs) and patient/community Organizations.
Benefits:
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.

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