Call Center Specialist II

1 week ago


Cumming, Georgia, United States Bank OZK Full time

Call Center Specialist II - Career Opportunity at Bank OZK

Position Description:

  • Responsible for customer interactions, providing information about products and services, handling complaints, and processing requests.

Essential Job Functions:

  • Manages inbound and outbound calls efficiently.
  • Greets customers professionally and promptly.
  • Responds to inquiries following provided scripts.
  • Identifies customer needs and provides solutions.
  • Resolves issues within authority and escalates as necessary.
  • Handles customer complaints in line with company policy.
  • Routes calls to appropriate resources.
  • Follows up with customers as needed.
  • Meets personal and team performance targets.
  • Attends training sessions and participates in projects.
  • Assists in training new agents and developing materials.
  • Demonstrates good attitude and attendance.
  • Uses PC technology, online banking software, and telephone effectively.
  • Works well in a team and adheres to company policies.
  • Remains professional and can handle upset customers effectively.
  • Ability to multitask and work on Saturdays and flexible hours.

Knowledge, Skills & Abilities:

  • Proficiency in PC technology, online banking software, and internet usage.
  • Effective communication and customer service skills.
  • Strong organizational skills and ability to troubleshoot.
  • Works well in a team and can handle varied job demands.

Equipment Used in Job Performance/Working Environment:

  • Computer, multi-function device, and telephone.

Major Job Demands (Physical/Mental):

  • Decision-making and problem-solving skills.

Note: This description provides a brief overview of responsibilities and qualifications. Bank OZK is an equal opportunity employer.



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