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Call Center Specialist II
1 week ago
Call Center Specialist II - Career Opportunity at Bank OZK
Position Description:
- Responsible for customer interactions, providing information about products and services, handling complaints, and processing requests.
Essential Job Functions:
- Manages inbound and outbound calls efficiently.
- Greets customers professionally and promptly.
- Responds to inquiries following provided scripts.
- Identifies customer needs and provides solutions.
- Resolves issues within authority and escalates as necessary.
- Handles customer complaints in line with company policy.
- Routes calls to appropriate resources.
- Follows up with customers as needed.
- Meets personal and team performance targets.
- Attends training sessions and participates in projects.
- Assists in training new agents and developing materials.
- Demonstrates good attitude and attendance.
- Uses PC technology, online banking software, and telephone effectively.
- Works well in a team and adheres to company policies.
- Remains professional and can handle upset customers effectively.
- Ability to multitask and work on Saturdays and flexible hours.
Knowledge, Skills & Abilities:
- Proficiency in PC technology, online banking software, and internet usage.
- Effective communication and customer service skills.
- Strong organizational skills and ability to troubleshoot.
- Works well in a team and can handle varied job demands.
Equipment Used in Job Performance/Working Environment:
- Computer, multi-function device, and telephone.
Major Job Demands (Physical/Mental):
- Decision-making and problem-solving skills.
Note: This description provides a brief overview of responsibilities and qualifications. Bank OZK is an equal opportunity employer.
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