Task Force Assistant General Manager
2 weeks ago
Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S.
gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.
Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.
Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.
With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in London, New York, Dallas, and Seattle.Location
Overview
In this role you will be responsible for supporting Highgate's Select Service Portfolio.
The Assistant General Manager Task Force is responsible for assisting the Task Force General Manager in continually focusing on achieving assigned hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.
You will be responsible to travel and fill in for key Manager vacancies in your assigned region.Responsibilities
Tour the operating departments daily, making adjustments as needed via department heads.
Develop managers for future advancement through competency training and corporate sponsored training programs.
Participate in required M.O.D. coverage as scheduled.
Maintain direct contact with and monitor the development of management trainees.
Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
Assist Task Force General Manager in overseeing and assisting in the Highgate Hotel budget process as required.
Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.
Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
Ensure complete processing of invoices daily by using the A/P process.
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
Complete required corporate training modules, and become certified to train those as required.
Ensure that all scheduled meetings take place on the property.
Qualifications
At least 4 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 to 3 years of related experience; or a 2-year college degree and at least 3 to 4 years of related experience.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Multi brand experience required.
Travel availability required.
IND1
For California Applicants Only
Highgate Hotels, L.P.
is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others.
It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law.
This policy of nondiscrimination is applied to all aspects of the employment relationship.The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities.
We also consider qualified applicants with criminal histories, consistent with legal requirements.#J-18808-Ljbffr
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