FRONT OFFICE AGENT Waikiki Sand Villa Hotel

2 weeks ago

Honolulu, Hawaii, United States Metropolitan Hospitality Group Full time

Job Location Waikiki Sand Villa Hotel - Honolulu, HI ***FRONT OFFICE AGENT***

*We are in search of a vivacious, engaging and customer-focused FRONT OFFICE AGENT.*

**Heres your main responsibility:**

As the front office agent, you will check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all company standard operating procedures.

**These are what you need to do:**

1. Handle guest registration and room assignments, accommodating special requests whenever possible.

2. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.

3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.

4. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

5. Cancel room reservations according to procedures.

6. Walk customers in a professional and courteous manner according to procedures.

The ideal candidate is a "people-person" and will have open availability as the hotel is a 24-hour operation.

**You may be assigned these:**

Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell/Valet and Reservationist.

Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

Perform special projects and other responsibilities as assigned.

Participate in hotel committees and task force assignments.

Assist the Front Office Manager in all areas requested and act in his/her place during his/her absence.

**Our expectations from you** :

Abide by payroll policies, procedures, Meals and Rest Periods policy and Springboard Rules of Conduct.

Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for associates as well as guests.

Read and abide by all the regulations and rules of conduct stated in the Springboard Associate Manual

**These are what the job requires:**

***Education:*** High School education or equivalent experience.

***Experience:*** Experience required by position is from three months to one full year of employment in a related position with this Company or other organizations.

***Skills and Abilities:***

Ability to operate a computer, calculator, phone, printer

Must possess a good knowledge of computerized hotel systems i.e. OPERA PMS and other software such as Microsoft Office

Must be a positive team player

Ability to compile facts and figures with the ability to analyze moderately complex mathematical calculations

Good written/verbal communication skills

Must maintain a warm and friendly demeanor

Maintains composure and objectivity when needed

Very good telephone and guest relations etiquette and skills

**No. of associates supervised:** None

**Hours Required: Scheduled days and times may vary based on need**

*Interested and qualified candidates, please apply directly at* ****

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.

**Explain:** Read reports, verify reservations, work with computers **Explain:** Read reports, verify reservations, work with computers

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