Director of Recruitment Operations

7 days ago

Chicago, Illinois, United States University of Illinois Full time
Director of Recruitment Operations - Office of Strategic Recruitment & Outreach

Hiring Department :
Office of Strategic Recruitment and Outreach

Location :
Chicago, IL USA

Requisition

ID :
Posting Close Date : 6/21/2024

About the University of Illinois Chicago


UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago.

UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI).

Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges.

By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university.

Recent "Best Colleges" rankings published by U.S.

News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities.

UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago.

Description:
Position Summary


The Director of Recruitment Operations serves as an internal consultant and project manager to the Strategic Recruitment and Outreach office and to campus partners that use the Customer Relationship Management (CRM) system in the operations of recruitment of prospective undergraduate students.

The goal of the position will ensure that the CRM tool is continuously developed to maximize the potential of the technology, serve the goals and align the strategy of the Strategic Recruitment & Outreach unit and campus partners.

Duties & Responsibilities

Leads the processes required for maintenance, continuous development and documentation for lead generation, event, forms and outreach communication.


Serves as the primary trainer for recruitment staff and campus recruitment partners, providing ongoing training for both current and future Slate processes focusing on maximizing the knowledge and abilities of the end user within Slate.

Drafts CRM policy, processes, and criteria for access.

Analyzes enrollment metrics and liaises with colleges on the prospective student pool, deadlines, and criteria.

Develops and implements strategies for the use of changing admissions technologies including Slate (Technolutions) from an end-user perspective.

Prepares researched software and systems recommendations and coordinates the development and testing of all technologies.


As an internal consultant, serves as functional expert on the CRM software's functionality and utilizes knowledge of the system and recruitment and communication practices to influence office operations (such as school visits, events management, querying, reporting, communications) and practices in order to influence the office's optimal usage of the tool's functionality and the achievement of the recruitment's metrics and goals.

Coordinates university policy with regards to recruitment data and search, recruitment technology systems, departmental access and enrollment management.

Engages continual process improvement of CRM, collaborate with OSSS, Enrollment Management and campus partners in areas of recruitment, communications, web, and information technology.

Provides vision and leadership to oversee large modernization projects within the university related to admissions technology systems. Manages various projects to improve effectiveness of operation.

Drafts communications to campus with regards to recruitment CRM data and access. Delivers recruitment-related technology solutions to campus partners.


Oversees lead purchase processes and integration, monitors and develops recommendations for best practices in lead generation and data maintenance, and leads ongoing development and implementation of new Slate features and initiatives.

Oversee implementation of currently planned or future vendor-based recruitment systems.

Monitors, assesses and makes recommendations to improve the recruitment team's usage of Slate CRM to drive engagement.

Focuses on new, and the improvement of existing processes that allow for better customer service, recruitment workflow, and the recruitment experience for both external stakeholders (students, their parents, etc.) and internal campus partners.


Acts as lead project manager for special initiatives for recruitment where technology can play a significant role, assist in project scoping and business requirements gathering.

Brings technology-focused best practices to all Slate activities by understanding system interdependencies and manage and collaborate with project teams accordingly.


Assists the Executive Director of Strategic Recruitment and Outreach in the establishment of key metrics that drive funnel conversion and key performance indicators for staff and establish reporting and dashboards to monitor those metrics.


Develops robust and flexible templates for events, communications, and lead generation forms and other tools, providing room for flexibility, while maintaining consistency across differentusers.


Provides support to Strategic Recruitment and Outreach management and collegepartners in event and scheduling process management, query and reportdevelopment, drip communication campaign, workflow maintenance, datasetuploads, integrations with campus systems, and the establishment of key metricsthat drive funnel conversion and key performance indicators for staff andestablish reporting and dashboards to monitor those metrics.

Establishes practices to regularly maintain and update prompts, fields,forms, templates, and transactional communications.

Actively listens to concerns, provide feedback and implement changes andcustomizations through project management methods.


Learns, develops and improves understanding of the CRM and be able totranslate the understanding meaningfully to front end users of the tool.

Collects, writes, and manages a library of front end-work processes as well asbackend development details.

Provide training to staff as necessary.

Performother related duties and participate in special projects as assigned.

Qualifications:
Minimum Qualifications
A Master's degree required or Bachelor's degree with commensurate experience.

Minimum of ten years of progressive experience in a complex educational
setting with admissions or higher education administration, with a focus on recruitment and communications.

Preferred Qualifications
Proven track record with project management.

Established track record in meeting admissions and enrollment goals. Substantial
experience working with the Slate CRM.

Substantial experience developing, interpreting, and presenting statistical data from
reports.

Excellent verbal, written, and interpersonal communications skills to effectively and
professionally interact, negotiate, mediate, and/or collaborate with diverse internal
and external populations.

Ability and skills to effectively lead, manage, and supervise staff.


The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates.

Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation
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