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Process Consultant
1 week ago
Wipro
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
- A PROUD HISTORY OF OVER 75 YEARS
- FY22 REVENUE 10.4 BN USD
- WERE PRESENT IN 66 COUNTRIES
- OVER 1,400 ACTIVE GLOBAL CLIENTS
Job Description for ITIL Process Consultant Roles
Process Consultant
Job Description:
- Understand the ITSM landscape of the Customer and understand In-scope ITIL processes to be designed
- Provide ITIL best practice service management consulting at a strategic, design, and operational level for the Customers environment
- Understand the specific Process requirements of the Customer and gather the required inputs on Customers people, practices and processes, Organization structure, ITIL Tools in-use, as-is process, details on current Vendors
- Prepare the Process definition plan, identify the reviewers and process sign-off mechanism
- Author the Process documents and get them signed-off from the Customer (include the required Process flows, diagrams) as per the agreed Template
- Collaborate with the Tools team (Internal / Customer) as required to customize the ITSM Tools in-scope
- Agree with the Customer on KPIs/Metric to be used to measure the effectiveness of the Process and the calculation mechanism of each of the KPIs/Metrics
- Agree with the Customer on the Reporting requirements and the Templates to be used for the same
- Provide the Process training to all the Resources in the Engagement
- Provide proper handholding of the Processes to the Service Manager / Process Owners / SQAs.
- Propose the Service Improvement plans (SIPs), if possible to the Customer / Service Manager for future Service improvement.
Experience/Skills:
- 8 - 12 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager.
- Experience in Process designing in at least 2 ITSM Engagements
- ITIL Certified
- Knowledge of ITSM Tools
- Capability to deliver ITIL Trainings
- Excellent team management skills and inter-personal skills
- Excellent Presentation skills, verbal and written communication skills and facilitation skills
- Good documentation and process flow diagramming skills
- Graduate or Postgraduate in Management / Engineering / Computer sciences
Equal Opportunity employer and makes all employment and employment-related decisions without regard to a persons race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
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