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Consumer Loan Servicing Specialist
2 weeks ago
Job Title: Consumer Loan Servicing Specialist
Company: FMHC
Position Summary:
The Consumer Loan Servicing Specialist handles day-to-day tasks related to auto and marine loans, addressing customer inquiries and issues.
Duties and Responsibilities:
- Communicate with customers via phone, email, and mail to provide top-notch service on loan inquiries
- Make collection counseling calls for past due loans and assist the default servicing team
- Provide verbal and written payoff quotes, process transactions, and handle lien releases
- Send welcome letters and emails to new loan customers
- Review insurance claims, coordinate with insurance carriers, and monitor insurance coverage
- Conduct system maintenance and administer special loan programs
- Ensure compliance with banking laws and regulations
- Perform any other required duties
Requirements:
- 1-2 years of consumer loan servicing experience
- Strong understanding of lending laws and regulations
- Preferably additional experience in financial services or banking
- Customer service experience is a plus
- Proficiency in MS Office and similar software
- High School Diploma required; Bachelor's degree in Finance preferred
Necessary Competencies:
- Resilience
- Collaboration
- Communication
- Service Orientation
- Quality Focused
- Organizational Skills
- Accountability
Physical Environment:
- Regularly required activities include lifting, walking, standing, sitting, bending, and reaching
- Occasional lifting and/or moving up to 25 pounds
- Quiet to moderate noise level in the office setting
- Position based in an office, working five days a week with typical hours from 8:30 am to 5:15 pm
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