Consumer Loan Servicing Specialist

2 weeks ago


Westlake, Ohio, United States First Federal Lakewood Full time

Job Title: Consumer Loan Servicing Specialist

Company: FMHC


Position Summary:

The Consumer Loan Servicing Specialist handles day-to-day tasks related to auto and marine loans, addressing customer inquiries and issues.


Duties and Responsibilities:

  • Communicate with customers via phone, email, and mail to provide top-notch service on loan inquiries
  • Make collection counseling calls for past due loans and assist the default servicing team
  • Provide verbal and written payoff quotes, process transactions, and handle lien releases
  • Send welcome letters and emails to new loan customers
  • Review insurance claims, coordinate with insurance carriers, and monitor insurance coverage
  • Conduct system maintenance and administer special loan programs
  • Ensure compliance with banking laws and regulations
  • Perform any other required duties

Requirements:

  • 1-2 years of consumer loan servicing experience
  • Strong understanding of lending laws and regulations
  • Preferably additional experience in financial services or banking
  • Customer service experience is a plus
  • Proficiency in MS Office and similar software
  • High School Diploma required; Bachelor's degree in Finance preferred

Necessary Competencies:

  • Resilience
  • Collaboration
  • Communication
  • Service Orientation
  • Quality Focused
  • Organizational Skills
  • Accountability

Physical Environment:

  • Regularly required activities include lifting, walking, standing, sitting, bending, and reaching
  • Occasional lifting and/or moving up to 25 pounds
  • Quiet to moderate noise level in the office setting
  • Position based in an office, working five days a week with typical hours from 8:30 am to 5:15 pm


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