ServiceNow Developer, Employee Experience

2 weeks ago

Austin, Texas, United States Apple Full time

ServiceNow Developer, Employee Experience & Productivity

Austin,Texas,United States

Software and Services

Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard but the job comes with more than a few perks. If fulfillment, inspiration, adventure and advancement are your kind of perks, we'd love to hear from you. Like to be around people who love technology? Like to be around technology that loves people? Apple offers a work environment unlike any other. There's the typical job. Punch in, push paper, punch out, repeat. Then there's a career at Apple. Where you're encouraged to defy routine. To explore the far reaches of the possible. To travel uncharted paths. And to be a part of something far bigger than yourself. Because around here, changing the world just comes with the job description. Apple Information Systems and Technology is looking for a highly motivated ServiceNow Developer to build a world class support experience for employees. The developer is responsible for design, development and support of the on-prem ServiceNow application.

Description

In this role, you will work directly with the process owners, project Implementation/development teams, ServiceNow product team, production support team and multiple Infrastructure teams. You will provide in-house expertise in the matters of technical implementation, end-to-end system landscape, and application integration. You will be responsible managing projects from inception to closure. This includes, but not limited to, planning, design, requirements gathering/clarification, managing team of developers, risk/mitigation, status reporting, communication, process and technical improvements. You will also be responsible for building a strong team of ServiceNow implementors for multiple ServiceNow module Responsibilities include: * Understand business requirements for ServiceNow * Provide design and technical solutions for ServiceNow implementation * Provide guidance on technical questions related to ServiceNow implementation * Provide end-to-end product architecture to ensure scalable, high performance landscape * Architect integrations with ServiceNow using LDAP, Single Sign-on, Mid server, Web-services, Email and several in-house applications and technologies * Participate in sizing the application for future growth and scalability * Perform technical configurations, application maintenance and house-keeping activities * Design security of the application, and own data security function * Configure alerts and baseline SLAs

Minimum Qualifications

Key Qualifications

  • 3-10 years of experience building and supporting enterprise scale applications
  • 2 to 3 years of experience on ServiceNow scripting/javascript
  • Configuration/customization experience on various ITSM modules (Incident, Problem, Change, Service, Knowledge, Asset, etc...)
  • Thorough functional understanding of IT Service management or HR service delivery (HRSD) or Customer service management (CSM)
  • Hands on experience of REST (JSON) based API implementation
  • ServiceNow Application Developer certification is a plus
  • Excellent verbal and written communication skills
  • Excellent analytical and problem solving capabilities
  • Good Collaboration skills and teamwork ethic
  • Attention to details and commitment to quality
  • Strong work ethic, self-motivated and well-organized
  • Ability to perform under pressure and tight deadlines

Preferred Qualifications

Education & Experience

BS Degree in Computer Science or equivalent years of experience.

Additional Requirements

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. )

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

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