Application Specialist I
7 days ago
Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success COCC offers a progressive training program to support employees in personal and professional development.
What we needAn Application Specialist I in our Lending Solutions department that will possess exceptional customer service skills.This individual will provide customer support to our client institutions by answering department telephone calls and/or acknowledging emails that are focused on coordination of customer inquiry resolution.
The bulk of immediate support is performed at this level and resolution is provided within service level standards.Inquiries requiring significant research or that are deemed urgent in nature will be escalated to the appropriate resource as needed.
Whats in it for youCOCC offers a unique and collaborative experience as you grow your career with us and all of the benefits youd expect from an award-winning employer plus:A hybrid schedule allowing you the flexibility to balance your work/life needsA customized training plan to successfully onboard you through your first yearA robust employee training and development program aligned with career pathing objectivesGenerous PTO offering as well as competitive pay and benefitsOn-site fitness center / off-site fitness/wellness reimbursementTuition ReimbursementFinancial planning assistance with certified professionalsFun employee events such as company outings, trivia, sports leagues wellness eventsWhat youll doHandle lending solutions calls and messages to effectively assist client institutionsAssist end users with issues related to login problems, technical support, online bill pay and online securityDocument phone and email interactions with specific details in the case management systemAnswer customer inquiries regarding system use, procedures, and reports pertaining to balancing and interpretationDetermine area responsible for resolution of issue and assign ticket to appropriate department and notify team supervisor when unable to provide a resolution within one hourResearch customer issue by reviewing system documentation, user manuals and industry periodicals and websitesSubmit special processing requests from customers and follow up when completed to ensure accuracy of the completed jobMaintain COCC call quality standards, meet COCC service level agreements, and demonstrate reliable work attendanceWhat youll bring2+ years customer service experienceProficient in Microsoft Office programsAbility to read, analyze and interpret banking periodicals, professional/technical journals and technical proceduresAbility to demonstrate or explain concepts, procedures and tasks to othersAbility to analyze information and formulate conclusions and recommendationsMortgage loan origination experience is a plusKnowledge of mortgage industry terminology and operational procedures is a plusBachelor's Degree in Finance/accounting is preferred for this role but will consider appropriate work experience and/or relevant certificationsCOCC is committed to maintaining a drug-free workplace.
All applicants are required to pass a credit, background, and substance test prior to employment.COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens.
COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Accessibility- If youre a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling or emailing .
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