Customer Service Specialist I

2 weeks ago


Houston, Texas, United States Harris Central Appraisal District Full time
Location: 13013 Northwest Freeway Houston, TX 77040

Job Type:
Full Time

FLSA Status:
Non Exempt

Position Summary
The purpose of this position is to provide administrative support of document organization for hearings in preparation and conclusion.

This is accomplished by preparing incoming hearing evidence for the Commercial, Residential and BIPD divisions, manually reschedule and verify Correction Hearings for prior years, processing budget and finance records and I&A mail.

Other duties include providing customer service for property owners.

Minimum Requirements

Essential Duties and Responsibilities
This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position.

  • Prepare, scan and provide quality control for hearing evidence of Commercial, Residential and BIPD divisions.
  • Process ARB mail, return mail, affidavits, withdrawals, add to file and land lists.
  • Assist on projects with multiple divisions within HCAD.
  • Reschedule and assist property owners with formal hearing appointments.
  • Schedule and verify correction/prior year hearings.
  • Index information to correct account numbers, document types and years.
  • Merge, split and create multiple accounts into computer system.
  • Data entry of all hearing information.
  • Prep and scan hearing evidence and photos.
  • Assist property owners/agents to hearing rooms as needed.

Education Requirements and Work Experience

  • Required: High school diploma or equivalent
  • 1 to 2 years' of related training or experience

Position Specifications and Qualifications

KNOWLEDGE

  • Computer systems and software
  • Scanner operations

SKILLS

  • Organizational skills
  • Customer service
  • Scheduling
  • Time management

ABILITIES

  • Detail oriented

Working Conditions and Physical & Mental Abilities

  • Positions in this class typically require repetitive motions, walking, talking and hearing, sitting or standing for prolonged periods of time in an office setting.
  • Must be able to lift up to 30 pound file boxes.
  • The position requires considerable concentration and ability to manage time effectively.

Equal Opportunity Employer


The Harris Central Appraisal District is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.



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