Host - FT

At Benihana, your hard work is more than just a job, it's a career opportunity. It's a building block to a successful future in the world of business and hospitality.

Our people are our secret sauce to our success and mission of Creating Great Guest Memories.

We are always looking for individuals who have what it takes to grow with us and share in our success.

Primary Responsibilities:
Greets and welcomes guests upon arrival. Answers telephone, takes reservations and manages

the efficient and timely seating of guests to a table providing menu and server information once

seated. Manages special seating requests consistent with table seating guidelines and table

availability. Relays guest seating and information to servers and bus persons. Oversees dining

room activity to ensure guest seating efficiency.

Specific Job Duties:

In accordance with Benihana's service and cooking procedures:
Greets all guests warmly and with a smile upon their arrival and escorts them to a table,

balancing the flow among the server stations.

Ensures table selection corresponds with proper rotation, customer seating preference

and size of party.

Utilizes customer paging system when business dictates and as applicable.

Assists with seating requests when necessary and provides customers with clean

menus.

Relays information to service staff, requests feedback from customers as to their

experience and gives a final salutation upon exit from the restaurant.

Maintains a clean and organized station. Ensures the cleanliness of menus, and keeps

necessary stock of pens, pencils, menus and other departmental supplies.

Promptly answers the phones with appropriate greeting.

Responds to guest inquiries related to operating hours, reservations, and directions to

restaurant or other.

Ensures backup coverage for host stand when necessary.

Completes all side work requirements prior, during and after shift.

Periodically checks restrooms for cleanliness and proper stocking of supplies.

Maintains the cleanliness and organization of the t-shirt cabinet and t-shirt storage area.

Performs other duties as assigned by a supervisor.

Experience and Education:
Previous host/hostess experience in restaurant or hospitality required.

Must have a High School diploma or GED.

Must be eligible to work in the United States.

Competencies, Knowledge and Skills:

Customer Service:
Must possess excellent customer service skills. Ability to maintain a high

degree of professionalism when interacting with guests and dealing with guest complaints.

Ability to monitor and anticipate guests' needs and respond accordingly in an effort to maintain a

positive and enjoyable dining experience. Outgoing personality and friendly disposition highly

desirable.

Communication:
Must possess good verbal and nonverbal communication skills. Must be

able to communicate and understand guests' and colleagues' instructions, read and understand

written directives and be able to clearly communicate if s/he requires further direction. Must be

able to interpret nonverbal cues in an effort to identify and correct potential problems. Must be

able to effectively communicate in English.

Interpersonal Relationships:
Ability to adapt and interact with a diverse group of people.

Ability to maintain a professional and courteous demeanor during stressful and/or busy times.

Must be able to work as part of a team and recognize the importance of each team member's

role in the guest dining experience.

Physical Demands:
Must be able to work in a standing position for prolonged periods of time.

Must be able to work under stress, have excellent organizational skills and multi-task throughout

shift. Must have a clean, professional appearance with excellent grooming habits.

Food Knowledge, Preparation, Production and Safety: Must be able to learn and describe

menu items to guests when requested.

Problem Solving and Conflict Management:
Must exercise sound judgment and possess

good problem-solving skills. Must have the ability to recognize and resolve problems in an

appropriate manner. Must have basic math skills

Shift Flexibility:
Must be able to work different shifts, including holidays, nights and weekends.

Must be able to work overtime as required.

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

The essential duties and responsibilities listed in this job description are intended to describe

the general nature and level of work being performed. They are not intended to be construed, as

an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Management retains the right to assign or reassign duties and responsibilities to this job at any

time for any reason, including reasonable accommodation.

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