Director of Operations

2 weeks ago

Arlington, Virginia, United States HYATT Hotels Full time

BASIC FUNCTION:

Supervise all Rooms and F&B Departments and insure their standards of operation are maintained and are working in harmony at a profit.


QUALIFICATIONS:
EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
High school graduate or equivalent.
Associate Degree with Bachelor Degree preferred.
Three years in the Rooms and F&B Departments with Two years as a Department Head.
Must be service oriented.
Ability to interact well with others.

ESSENTIAL FUNCTIONS:
Insure service and product standards are maintained at a 4-star level.
Train and develop personnel in the Rooms and F&B Divisions.
Decision-making and policy formulation for the Rooms and F&B Divisions.
Develop, implement and review marketing direction with the Director of Sales and Marketing and the General Manager.
Devise and implement programs to increase customer quality and service.
Develop and implement yearly rooms' budget and day forecast.
Develop and implement yearly F&B budget.
Review and maintain guest comment card satisfaction scores.
Develop and maintain rooms' and F&B's historical data.
Maintain effective staffing and cost controls in all areas of the Rooms and F&B Divisions.
Implement coordination within the Rooms Division and their interfaces with all other property departments.
Manage the property to ensure an efficient and profitable operation.

Establishes and implements realistic and effective operating and capital budgets and forecasts and compares actual operating results with budgeted projections; facilitates operational profitability through proper anticipation and adjustment of hotel operations.

Formalizer and executes policies and activities designed to improve the property's operational profitability and/or service.
Ensures implementation of standards, procedures, hotel policy for personnel administration and performance.
Maximizes revenues and service.
Assures development and implementation of an effective and profitable marketing plan for rooms and food and beverage.
Maintains competitive and profitable room rates.
Stays current with all projects, plans, programs, and innovations.
Negotiates contracts and updates leases as needed for operational departments.
Ensures and inspects cleanliness of hotel.
Conducts performance reviews for all employees under his/her responsibility.
Investigates and follows up with guest comments.
Maintains open lines of communication with employees.

Meets and greets past, present, or prospective VIP's and property guests and others that require or request manager's time in order to sell services, improve operations, solve problems or provide information.

Participates in civic affairs to become familiar with the community and maximize sales.
Keeps abreast of competition, new developments, and techniques in the hospitality industry in order to maximize profitability.
Conducts and/or attends meetings to maintain favorable working relationships among company employees and promote maximum morale, productivity, and efficiency.

Prepares reports, as requested, to develop a more informative database for improved management decision-making and critical evaluation of work activities.

Performs all accountabilities in a timely and efficient manner, following established company policies.

Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken when appropriate.

Ensures proper training of all assigned employees.
Fosters a cooperative and harmonious working climate conducive to maximum employee morale and productivity.
Develops employees for future advancement.
Promotes and markets OTH to all employees.
Performs other duties as requested.

MARGINAL FUNCTIONS:
To serve as M.O.D as requested.
To be a member of the Emergency Response Team (ERT).
To assist other departments as required.

ENVIRONMENT:
Office setting, with overhead lighting and comfortable ventilation.

This position is at a location where Hyatt is not the employer.

The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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