Quality Assurance Specialist

2 weeks ago

Greensboro, United States WestRock Full time
The Opportunity

The Quality Assurance Specialist will assist with developing, implementing and managing the effective use of the Quality Management System. Work on assigned tasks and projects. Partner with and provide guidance to the site personnel for Quality Management System components.

How you will contribute to WestRock
  • Manage Q-Pulse administrative responsibilities as assigned. Includes Customer Complaints, Internal Deviations, Supplier Deviations, Corrective and Preventative Actions, Document Control and Audits.
  • Participate in and lead internal audits and provide written summary reports on finding
  • Participate in external audits including developing a written response and appropriate Corrective Actions
  • Support the Corrective and Preventive Action (CAPA) system by submitting and resolving issues, respond to assigned customer complaints including written response and evaluate rejected material
  • Support investigations related to customer complaints and internal deviations. Partner with investigation team to drive root cause identification and appropriate Corrective Actions.
  • Assist with compiling monthly quality performance, metrics, trends and reports
  • Conduct training sessions and assist to develop skill set for associates. Includes cGMP training, new employee orientation training and other training as assigned. Partners with the Training and Development Pillar team to drive training program.
  • Maintain site Signature log
  • Support Pest Management Program by working with vendor during onsite visits. Attend closing meetings with Maintenance function and vendor to ensure Work Orders are assigned and completed as needed.
  • Support supplier qualifications and audits as assigned
  • Manage assigned product trials, raw material evaluation, conduct test, gather data, evaluate and summarize results, write technical reports and help develop work instruction, test methods and procedures as needed
  • Other duties as assigned by QA Manager
What you need to succeed
  • Ability to work in a demanding, time pressured environment with tight deadlines
  • Working knowledge of Lean / Six Sigma principles
  • Experience with ISO9001:2015, cGMP, food safety and HACCP
  • Experience with internal audits, external audits, SPC, product specifications and CAPA
  • Strong written, verbal and electronic skills to include training, data analysis and written reports
  • Good computer skills with experience using MS Office (Word, Excel and PP), MiniTab
  • Limited travel may be required
What we offer
  • Corporate culture based on integrity, respect, accountability and excellence
  • Comprehensive training with numerous learning and development opportunities
  • An attractive salary reflecting skills, competencies and potential
  • Benefits package to include medical, dental, vision, life insurance, 401k with match, tuition reimbursement, employee discounts, employee referral bonus, and much more
  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

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