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Senior Pharm PA/Appeals Technician
2 weeks ago
At Optum, we strive to improve the well-being of millions of individuals by leveraging technology in providing quality care. Join our team and play a vital role in enhancing health outcomes and connecting people with the necessary care, resources, and pharmacy benefits to live their best lives.
Experience a diverse and inclusive culture, work alongside talented colleagues, enjoy comprehensive benefits, and explore opportunities for career development. Contribute to advancing health equity globally by making an impact on the communities we serve.
Job Title: Pharmacy Technician in Prior Authorization
The essential responsibilities of the role include:
- Answering prior authorization calls promptly and efficiently, handling up to 50 to 70 calls daily from providers and members
- Processing authorizations accurately through various systems and references
- Ensuring patient safety by reviewing and processing authorization requests for medications not typically covered by insurance
- Resolving issues and complaints in a timely manner
- Working 8-hour shifts with potential for overtime, weekends, and holidays
- Maintaining a safe and productive workspace in your home
- Meeting set criteria and guidelines
- Completing a 5-week training program
- Ensuring excellent attendance and performance
What UnitedHealth Group offers:
- Competitive base pay and benefits package
- Health and wellness programs including medical, dental, vision, and life insurance
- Retirement savings plans and employee stock purchase options
- Educational reimbursement and employee discounts
- Flexible work arrangements and voluntary benefits
Be recognized for your contributions in a challenging yet rewarding environment that offers opportunities for growth and career advancement.
Requirements:
- Active Pharmacy Technicians Certification Board (PTCB)
- State Board of Pharmacy Licensure
- Customer service experience in healthcare
- Proficiency in Microsoft Excel, Word, and Outlook
- Ability to work flexible hours including weekends and overtime
Preferred Qualifications:
- Familiarity with Call Center systems such as IEX
Soft Skills:
- Strong communication skills to enhance customer satisfaction
- Ability to follow through on tasks with attention to detail
- Physical Requirements and Work Environment:
- Comfortable working at a computer for extended periods
- Access to high-speed internet and a secure workspace in your home
About UnitedHealth Group:
UnitedHealth Group is dedicated to promoting health equity and providing quality care for all individuals. We are committed to addressing health disparities and enhancing health outcomes globally. Join us in our mission to create a healthier future for everyone.
Diversity and Equal Opportunity:
At UnitedHealth Group, we embrace diversity and offer equal employment opportunities to all qualified candidates. We believe in creating a supportive and inclusive work environment that values individuals from all backgrounds.
Drug-Free Workplace:
UnitedHealth Group maintains a drug-free workplace and requires all candidates to undergo a drug test before employment.
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