McGeorge Toyota

Job Title:
Service Lane Manager

Reports to:
Service Manager

McGeorge Toyota is seeking a Service Lane Manager that can take our Service Department to the next level.
Job Responsibilities and Requirements
Maintain profit and efficiency

goals set by Service Manager
Strive for harmony and teamwork

with all departments
Ability to maintain CSI and retention per manufacturer
Conduct daily one-on-one meetings with each Service

Writer to identify strengths and potential service issues
Monitor automotive repair/maintenance to

prevent operational delays
Work with Service Manager to set departmental

objectives
Recruit, interview and train service lane staff
Review and evaluate service sales performance
Staff and Support Service Writer teams

relative to production requirements
Ensure all staff up to date on certification training
Maintain department finances within parameters

established by Service Manager
Assure proper repair-order flow/maximize

productivity
Monitor/control all warranty activity to

ensure compliance with policies and procedures
Adhere to dealership policy on client vehicle

care and operation
Set Service Writer schedules
Conduct performance evaluations with service

lane staff
Participate in operational planning
Provide on-the-job training for Service Writer

staff
Ensure the quality of customer service

provided by service department
2+ years of management experience
New car dealership service experience and CDK

knowledge is a plus
Benefits

Health, dental, vision, life, STD and LTD insurance,
401k with Company match
Paid time-off

Job Type:
Full-time

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