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Insurance Claims Specialist
3 months ago
Welcome to the Job Description of Claims Specialist
We are on the lookout for a meticulous and well-organized Claims Specialist to join our dynamic team. As a Claims Specialist, you'll be pivotal in handling various insurance claims efficiently and accurately, ensuring compliance with company regulations and policies. We require someone with top-notch analytical skills, exceptional communication prowess, and a solid grasp of insurance procedures.
Responsibilities:
- Compile data and submit third-party injury, third-party property damage, automobile accident, property, and workers' compensation claims to the insurance carrier.
- Participate in all claims reviews, track action items, and provide follow-up reports.
- Collaborate with the risk director, claims manager, and legal advisor on litigated claims.
- Manage a log of temporary disabilities.
- Regularly communicate with claimants.
- Ensure swift outcomes by engaging with claimants.
- Maintain internal claims logs and tracking system.
- Facilitate and process claims payments with insurance carriers and/or claimants, as well as legal invoices.
- Produce reports on claim trends, activity, and patterns.
- Involve claimants, ACCO Employees, and ACCO Management in claim investigations.
- Update internal claims using Insurance Carrier Loss Runs.
- Collect supporting evidence like witness statements, receipts, and photographs for claims.
- Act as a resource for other departments on claims-related issues.
- Perform other tasks as assigned by management.
Requirements:
- Demonstrated proficiency in insurance claims or office administration for over 2 years.
- High School diploma or equivalent required; Bachelor's degree or Insurance Certification preferred.
- Proficient in Microsoft Suite applications.
- Strong investigative skills with meticulous attention to detail.
- Outstanding interpersonal and communication skills.
- Ability to create comprehensive reports and analyze data for executive management.
- Effective collaboration in a team environment.
- Familiarity with claims processing procedures.
- Additional skills, work experience, or certifications are a plus.
About ACCO:
- Proactivity / Initiative: Identifying and completing tasks independently and efficiently with minimal supervision.
- Perseverance: Demonstrating resilience in achieving challenging goals and bouncing back from setbacks.
- Insight: Gathering and interpreting data to uncover new possibilities.
- Engagement: Connecting with others through emotion and logic to convey a compelling vision.
- Teamwork: Working effectively with others towards common goals through support, encouragement, and sharing information.
- Big Picture: Understanding and contributing to organizational strategies for both short and long-term success.
- Motivation / Dedication: Committed to excellence through collective goal achievement and personal accountability.
- Technical Curiosity / Willingness to Learn: Showing interest in acquiring new knowledge and experiences while being open to feedback and change.
- Problem-Solver: Identifying, analyzing, and resolving problems to support organizational objectives.
Physical Requirements:
- The role involves lifting up to 10 pounds regularly and up to 30 pounds occasionally.
- Specific vision requirements include close and distance vision.
- Regular activities include standing, using hands, reaching, talking, walking, sitting, climbing, balancing, and stooping.
- Occasional tasks may require reaching above shoulder height.
- Regular attendance and some overtime may be necessary.
Working Hours:
This position is non-exempt, with work hours from Monday to Friday between 8:00 am and 5:00 pm, including breaks.
Travel: Occasional travel (0-5%) may be needed for collaborations with leadership teams.
Compensation:
The hourly wage ranges from $26.93 to $33.60. Actual compensation is based on various factors unique to each candidate, including skills, experience, certifications, education, and work location.
