Regional Director of Operations
6 days ago
A Charlotte metro based hospitality company dedicated to shaping the future of long-term lodging.
Aggressive growth strategy with plans for 100 corporate-owned and 200+ franchised locations nationwide within the next five years.
Excellent leadership team with long-term vision for the company.
What They Offer You
An opportunity to join a growing organization with autonomy building processes and projects from the ground up.
Access ongoing training, workshops, and mentorship programs to foster skill development and career growth within the organization.
Receive a competitive compensation package coupled with comprehensive health insurance and retirement plans.
Thrive in a collaborative and innovative culture that values diversity, where each team member's unique perspective is celebrated, contributing to a dynamic and creative work environment.
WHERE DOES THIS SIT
Charlotte, NC
~75% travel to hotel sites
WHY IS THIS ROLE IMPORTANT
Operational Standards
Oversee and lead the creation and execution of consistent operations standards to define service protocols
Develop and drive a passionate, customer-focused vision, strategy and execution plan for the brand.
Provide operational input on technical and functional design of the hotels
Partner heavily with design to ensure interior design packages contain rational decisions for operations and ensuring all regulatory code/insurance and FF&E requirements are met
Lead creation and management of the preopening teams
Establish staffing and talent plans for hotels and support teams
Ensure back and front of house strategies align with financial metrics and service ethos
Create a revenue management and room sales strategy for effective ADR and occupancy based on strategic vision of company
Foster a diverse and inclusive workplace. Inspire stakeholders, tailoring message and delivery accordingly
Work closely with Accounting, Construction, FP&A and Marketing departments
Work closely with VP of Affordable Suites
This position will directly supervise stayAPT GMs, all Sales, Task Force Manager, and opening teams for stayAPT Suites.
Customer Management
Co-lead defining and implementation of our technology platforms including PMS systems, CRM, and integration to customer database
Implement the application of world class measurement methodologies across the hotel business
Co-lead identifying core customer segments and create operations plan to attract and retain core customer groups and ambassadors
Model sales and revenue returns from customer experience initiatives. Manage the customer experience budget and resources. Allocate and spend resources efficiently and effectively behind experience initiatives across all businesses
Strategy & Growth
Co-lead forecasting with FP&A new hotel project costs and returns with a focus on the operational P&L ensuring deal team financial numbers and assumptions contain realistic base case operating margins
Working with the broader leadership team to create the intersection between technology, brand and operations
Create a performance-based culture that collaborates closely with the business leaders and their respective teams. Establishes valuable relationships with business heads to ensure that strategic objectives are well supported and executed upon
Coordinate commercial activity spanning numerous teams, functions and business units within a highly distributed, brand dependent, operationally intensive organization
Discuss and forecast financial results with the gravitas to challenge and influence the leadership team
Work alongside the VP of Operations and others to represent the brand externally, helping shape the evolution of the Hotel Group
A BACKGROUND THAT FITS
10+ years' experience in roles spanning general management, strategy and/or marketing with well-regarded, global consumer and hospitality companies characterized by innovation and a strong customer focus.
An excellent track record of developing business strategies that produce sustainable and scalable income without compromising brands
Significant P&L experience along with a track record of building businesses; ability to lead diverse teams.
History of successful operations and financial assignments within the hospitality space. Proven expertise building consumer-based operations standards and offerings.
A track record of applying technology to the transformation of businesses and brands – and of partnering successfully with technology, digital and brand teams.
Well-developed verbal and presentation skills; demonstrated ability to clearly explain commercial concepts at all levels and produce appropriate supporting communication materials/presentations.
An exceptional thought leader who partners closely with the lines of business and geographies to understand and provide input and insight into operations, marketing, business strategy and product development.
~75% travel requirement
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