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Bilingual Customer Experience Representative
1 week ago
Overview:
FHIA is hiring immediately for a Bilingual Customer Experience Representative to assist our Call Center team at our Fort Lauderdale, FL location Come join an industry leader and the #1 remodeling company in Florida
The Customer Support Representative provides potential and existing customers with exceptional services.
They identify customer needs, respond to customer inquiries, and collaborate with internal departments to optimize customer services and brand awareness.
Required to be bilingual in both English and Spanish - speaking, reading, writingWhat Can We Offer You:
Competitive hourly pay based upon experience, starting at $16.00/hr
Medical, Dental, Vision, Short/Long-Term Disability, Life Insurance options provided
401(k), paid holidays, and paid time-off
Growth and advancement opportunities
Work with a team of talented and fun individuals who enjoy what they do
What You'll Do:
Tracking customer experiences across online and offline channels, devices, and touchpoints
Collaborating with the production, marketing, and sales teams to enhance customer services and brand awareness
Identifying customer needs and taking proactive steps to maintain positive experiences
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
Documenting processes and logging technical issues, as well as customer compliments and complaints
What You'll Bring:
1+ years of customer support, call center or a similar experience preferred
Bilingual skills in both English and Spanish - speaking, reading, writing
Prior experience operating CRM systems preferred
Extensive experience in gathering and interpreting customer experience information
Proficient with MS Office applications
Exceptional interpersonal skills and a client-centered approach
Great organizational and time management abilities
Ability to multi-task and problem solve
Who We Are:
FHIA Remodeling is the premier home remodeling company to Florida residents statewide.
By using leading products and workmanship guarantees since 2006, we've had the privilege to install our trademark home remodeling projects in over 50,000 happy homes across the state.
We were founded to address a recurring problem in the home improvement market:the inconsistency of experiences that customers face when they hire a contractor to remodel their home.
We heard an echoing theme amongst consumers that they were generally unhappy about their remodeling experience - the product they received was different than the product they were sold, the project took much longer than expected, they had service issues after the installation was complete, and a variety of other disaster stories.
We at FHIA set out to solve this problem by bringing together a national network of best-in-class home remodelers who provide a great experience for their customers, from start to finish, because of this FHIA has proudly been recognized the #1 remodeling company in Florida by Remodeling Magazine three years in a row.
FHIA Remodeling provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
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