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Training Delivery Specialist: I
2 weeks ago
Job Title:
Training Delivery Specialist:
I (Junior)
Duration: 6 months plus extensions
Location:
Hybrid in Bloomington, Illinois (IL)
Description:
Administrative experience
Customer Service experience
Excel skills
- Act as a primary point-of-contact and advocate for financial representatives, Agency Office Assistants, and Agency Managers during the on-boarding phase of training.
- Be a training customer service representative to our field partners.
- Deliver, monitor, and track progress of detailed learning plans for financial audiences with our learning management system.
- Collaborate with training teams to develop a training structure within the learning platform to prepare and implement training to our field audiences.
- Act as administrator within our learning management system to:
o Track learner engagement and progress.
o Manage learner transcripts.
o Manage learner profiles.
- Act as a subject matter expert for all training resources to support the learner experience.
- Partner with our training and design teams; and subject matter experts to support instructor-led training offerings and defined learner program offerings.
- Participate in process development and improvement.
- Initiate issue/conflict resolution
Desired skills:
o Strong organizational and prioritization skills.
o Strong customer service skills
o Strong communication skills
o Proficient in writing professional communications and communicating with various audiences.
o Experience with leveraging O365 programs for day-to-day work, specifically, Outlook, Excel, Teams.
Not required, but preferred:
o Administrative experience within a learning management system
o 1-2 Years customer service experience
o Experience working with sales representatives, leadership, and support staff.
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