Branch Manager

2 weeks ago

Puyallup, Washington, United States KITSAP TENANT SUPPORT SERVICES, INC. Full time
About Us

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit

About the Role

Kitsap Credit Union is hiring a full-time salaried Branch Manager to work in-person out of our Puyallup Meridian location. The Branch Manager is responsible for managing and administering the operational efforts of the Branch in support of the Credit Union's strategic plan.This position ensures that established policies and procedures are followed.Oversees provision of a full range of services to members and prospective members and fosters a sales-oriented culture.Ensures that members are promptly and professionally served in a manner that enhances the Credit Union's reputation.

Quick Facts

Reports to: Regional Manager

Employment Type: Full-time, salaried, exempt, in-person

Salary Range: $72, $90,568 depending on experience

Bonus Target: 7% potential incentive of base pay

Working Hours: Monday - Friday 9AM - 5PM

Grade: 11BC

Industry: Banking

Job Functions: Banking, Lending, Coaching, Supervising

What you will do
  • Ensures the achievement of Branch goals with regards to sales, service, safety, security, and compliance. Responsible for quality, quantity, accuracy, and timeliness of work produced by branch employees.
  • Proactively generates new loans, share growth, and membership business through branch sales activities, networking with local businesses, and participation in community events.
  • Promotes and fosters a sales and service culture. Conducts regular quality control observations to promote continuous improvement and quality member service.
  • Analyzes and identifies member needs and effectively promotes and cross-sells products and services while ultimately achieving an acceptable level of production based on goals and objectives..
  • Ensures that employees are well trained in all phases of their respective jobs. Completes orientation of new employees in overall Branch procedures. Performs cross training as necessary.
  • Provides leadership through effective goal setting and communication. Supervises Branch employees ensuring that high quality work and efficiency in operations are maintained. Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks.
This role may be right for you if you enjoy growing others and building a positive workplace.You pride yourself on leading by example and communicating clear expectations. Your previous employers praise your ability to recommend products to help customers reach their goals, and your previous co-workers talk about your ability to create a lasting impact through improving and streamlining efficiencies. Your friends consider you approachable and tactful, and your family is proud of your passion to help the community and those around you.

Basic Qualifications
  • High School Diploma or GED
  • Minimum of three years related work experience
  • Previous supervisory experience
  • Ability to work Saturdays and extended business hours
Preferred Qualifications
  • Additional coursework in business or finance
  • Previous sales experience in a similar organization with a proven track record of achieving sales goals
Our Values

Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.

Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.

Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.

Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.

What We Offer

Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family's lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

Careers | Kitsap Credit Union )
  • Free onsite parking
  • Annual time off and sick time accrued
  • 11 Paid holidays
  • 1 Personal day
  • Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
  • Employee Assistance Program
  • Choose from a PPO medical plan or a High Deductible with a Health Savings Account
  • 3% KCU funded Safe Harbor Contribution to your 401K
  • KCU will match up to 2% of your 401K contributions
  • All 401K contributions are 100% vested
  • Potential annual incentive in all roles within Kitsap Credit Union
  • Tuition reimbursement
  • 8 hours of paid volunteer time off
  • Discounts on KCU's products and services
  • Paid membership
We believe in the power of belonging - it's in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.

We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can't happen without great employees. If this is the kind of organization, you're looking for.

Employment is contingent upon satisfactory credit, background, and reference checks.Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status.

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