Senior Help Desk Support

1 week ago


Edmond, Oklahoma, United States Addison Group Full time
Job Title: IT Support Specialist

Location: Oklahoma City, OK

Salary Range: Competitive salary based on experience

Looking for a challenging opportunity in the IT field? We are seeking a dedicated IT Support Specialist to contribute to a dynamic team. Join us and be part of our mission to deliver top-notch technical assistance and ensure client satisfaction.

Job Overview:

The role of IT Support Specialist is crucial in offering advanced technical assistance and leadership to our clients. We need a seasoned IT professional capable of resolving intricate issues, guiding junior team members, and maintaining high customer satisfaction levels. The ideal candidate should possess a solid IT support background, exceptional issue-solving abilities, and adeptness in a fast-paced setting.

Core Duties:
  • Deliver advanced technical support for hardware, software, and network issues.
  • Resolve complex technical matters promptly to minimize client downtime.
  • Act as a mentor to junior team members and handle escalations effectively.
  • Setup, manage, and update computer systems, networks, and related equipment.
  • Participate in IT infrastructure management and maintenance activities.
  • Create and maintain technical documents, such as user guides and knowledge base articles.
  • Provide training sessions to enhance end-users' technical skills.
  • Work collaboratively with the IT team to implement efficient IT solutions.
  • Prioritize and address help desk tickets promptly for issue resolution.
  • Partake in after-hours support rotations as required.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or relevant discipline, or equivalent experience.
  • Minimum of 5 years in IT support roles, with at least 1 year in a senior or lead capacity.
  • Proficiency in Windows, Mac OS, Microsoft Office Suite, and common business software.
  • Knowledge of Active Directory, Exchange, Office 365, and network protocols.
  • Strong troubleshooting skills for hardware, software, and network problems.
  • Excellent communication and customer service orientation.
  • Ability to work autonomously and collaboratively within a team setting.
  • Effective multitasking and organizational abilities.
  • Relevant certifications like CompTIA A+, Network+, and Microsoft Certified Professional are advantageous.
Desired Skills:
  • Experience with virtualization technologies such as VMware and Hyper-V.
  • Familiarity with cloud services like AWS and Azure.
  • Knowledge of ITIL best practices.
  • Hands-on experience with remote support tools and ticketing systems.
Perks:
  • Competitive salary with comprehensive benefits.
  • Professional growth opportunities.
  • Supportive and collaborative work environment.
  • Paid time off, holidays, and healthcare benefits.
  • Retirement savings plan.
Contact us now to discover more.

Our organization is committed to fostering an inclusive workplace. We provide equal opportunities to all employees and job applicants, irrespective of race, color, religion, gender, age, or disability. Join us and be part of a diverse and welcoming team environment.

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