Bell Person

1 week ago


Los Angeles, California, United States AccorHotel Full time
Company Description

Sofitel is a renowned luxury hotel brand known worldwide for its presence in various continents and countries. Offering contemporary and elegant accommodations, Sofitel caters to discerning customers who seek beauty, quality, and excellence in their stay. Each Sofitel property provides a true experience of the French "art de vivre."

About the Role

Job Summary: As a Bell Person, your main responsibility is to provide excellent service to guests, primarily by handling luggage. Your focus should always be on ensuring a 5-star experience for every visitor. Additionally, you will be involved in delivering parcels, assisting with guest inquiries, and enhancing overall guest satisfaction.

Primary Duties:
  • Transporting and storing luggage
  • Welcoming and bidding farewell to guests
  • Directing guests and answering queries
  • Engaging with guests and introducing them to the property
  • Assisting with group check-ins and check-outs
  • Informing guests about elevator operations
  • Aiding in Guest Recovery initiatives when needed
Secondary Duties:
  • Maintaining cleanliness and organization of Bell Closet
  • Cleaning and ensuring functionality of bell carts
  • Polishing guest shoes upon request
  • Delivering packages and documents to guest rooms
  • Assisting in keeping public areas tidy
Typical Working Conditions:

You will spend a significant amount of time on your feet, walking, and handling luggage. During the summer, you may be exposed to hot weather conditions. This role requires frequent lifting of heavy luggage and operation of bell carts.

Essential Physical Tasks:

Standing for extended periods, lifting bags of varying weights, pushing and pulling heavy carts, assisting guests, and maintaining cleanliness in public areas.

Qualifications
  • Prior experience in customer service
  • Fluency in English
  • Familiarity with luxury hotel environments
  • Safe lifting practices
  • Attention to detail
  • Ability to load vehicles
  • Organizational skills for storage rooms
  • Warm and hospitable demeanor
  • Knowledge of foreign languages (preferred)
Additional Information

Benefits:
  • 401(k) with matching
  • AD&D insurance
  • Employee assistance program
  • Employee discounts
  • Flexible spending account
  • Comprehensive health and life insurance
  • Paid time off
Confidentiality: All information provided will be treated confidentially following EEO guidelines.

Visa Requirements: Applicants must have legal eligibility to work in the United States without sponsorship from the hotel.

Our Diversity & Inclusion Commitment
We aim to foster diversity and inclusivity by attracting and nurturing a varied range of talents within our organization.

Pay Rate: $19.91 per hour

Schedule: Flexible


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