Senior Client Services Manager WA

3 weeks ago

Seattle, Washington, United States Gallagher Full time

About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. Youll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview: Immediate full time opening for an exciting new role working on a dedicated account for an established major corporation. Must be able to work onsite in Issaquah, Washington. Will become hybrid after training period.

Responsibilities: Position Summary:

Responsible for the day-to-day account management for a large North American retail account.

Manages assigned book of business works to solidify client relationship.

Primarily focused on delivering exceptional service to all client.

Solves common issues and identifies client concerns/opportunities and drives solutions with limited guidance.

Essential Duties & Responsibilities:

Serves as single point of contact for clients; highly responsive to requests and has demonstrated ability to solve common AM challenges (e.g., banking, reports, etc.) providing leverage to his/her manager.

Develops client trust and confidence.

Organizes and leads effective group meetings on behalf of client (claims reviews, large loss reviews, etc.).

Facilitates discussions effectively, selling value of GB services.

Perceived as critical link between client, management and claims operations.

Requires minimal levels of supervision in areas like responsiveness, renewal planning/delivery and analytics.

Obtains data through internal tools and manipulates to identify trends and meaningful information for client.

Executes and presents analysis results proficiently.

Demonstrates effective project management skills by conveying and managing what and when deliverables from others are needed.

Stays current on company and industry developments.

Qualifications: Required:

Bachelors degree 5+ years related work experience Insurance license

Work Traits:

Able to create success stories and capture learning's within own book of business and that of team members.

Able to provide synthesized summaries to senior leadership within AM team. Focuses on what matters most, where there is risk and where senior management intervention may be required.

Always gets his/her point across in interactions.

Frequently able to lead group meetings and/or provide value-added input where not the primary presenter.

Is accessible by team members when they encounter roadblocks with their work.

Able to provide value-added suggestions and approaches to make the team more successful.

With supervisors, understands what matters most and where/when to escalate issues.

Consistently delivers direct, honest feedback to team members regarding performance against the AM skill continuum.

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

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Compensation and Benefits: On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

Charitable matching gift program

And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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