Field Service Engineer/Technician

2 weeks ago

Wilmington, Delaware, United States Clear Ballot Group Full time
Job DescriptionJob Description

Our nation's elections are being challenged like never before, and the elections industry has historically stifled innovation to improve voting technology. As the first newcomer in the industry in the last 30 years, Clear Ballot rises to the challenge with a simple goal: Let's create technology that empowers our customers to improve democracy.

Elections are the cornerstone of our democracy, with the right to vote being one of our greatest freedoms. While most Americans across the country watch and read about elections, Clear Ballot lives them. Great elections require secure and reliable tabulation equipment, full transparency of the process in which ballots are created and cast, and the ability to audit the results. Our mission is to surpass those expectations in a way that will raise the bar for the entire election technology industry.

At Clear Ballot, we view collaboration as one of our main drivers for success and we encourage all of our employees to share their thoughts and ideas to help both turn our bold vision into a reality and to make Clear Ballot a great place to work.

Clear Ballot: Field Service Engineer, Professional Services

In a time when our nation's elections face unprecedented challenges, Clear Ballot stands out as a beacon of innovation and integrity in voting technology. Established as the first groundbreaking entry in the elections industry in over three decades, our mission is clear: Develop technology that empowers our clients to enhance democracy.

Elections form the bedrock of our democracy, encapsulating our most cherished freedom—the right to vote. While the majority of Americans observe elections from the sidelines, Clear Ballot is at the heart of the action. Ensuring the security and reliability of tabulation equipment, maintaining full transparency in ballot creation and casting, and enabling robust auditing of results are what great elections are built on. Our goal is to exceed these expectations, setting new standards for the election technology sector.

At Clear Ballot, collaboration is key to our success. We encourage every team member to contribute ideas and insights, helping us turn our ambitious vision into reality and making Clear Ballot an exceptional place to work.

Join Our Professional Services Team: Empower Democracy with Technology

We are seeking a dedicated Field Service Engineer to provide exceptional on-site support and technical services to our clients. In this critical role, you will ensure that our election technology operates flawlessly, safeguarding the integrity of the voting process. This is a remote position with up to 70% travel, especially during election cycles, to deliver hands-on assistance and expertise nationwide.

Key Responsibilities:

  • Install, configure, and maintain Clear Ballot election systems at customer sites, ensuring optimal performance and reliability.
  • Conduct comprehensive training sessions for customers, empowering them to effectively use our technology.
  • Provide immediate on-site technical support during pre-election, election day, and post-election activities, resolving any issues to prevent disruptions.
  • Perform regular system maintenance and updates, minimizing downtime and ensuring continued compliance with industry standards.
  • Collaborate with engineering and product teams to report field observations and contribute to product improvements.
  • Develop and maintain strong customer relationships, providing exceptional service and support.
  • Manage logistics and prepare for deployments, ensuring all necessary equipment and materials are available on-site.
  • Assist in our facility in Wilmington, Ohio with shipments, inventory, maintaining equipment.

Required Experience and Skills:

  • Experience in field service engineering, preferably in technology or election systems.
  • Demonstrated expertise in networking, with a robust ability to troubleshoot and resolve network issues effectively.
  • Proficient in installing Windows operating systems and server environments, complemented by a solid grasp of computer repair methodologies.
  • Excellent communication and customer service skills, with the capacity to train and guide technical and non-technical users.
  • Proactive problem-solver with a detail-oriented approach and strong organizational skills.
  • Ability to travel up to 70% of the time, with flexibility to respond to urgent situations as needed.
  • Experience with third-party image scanning devices and printers is a plus but not required.
  • Proficiency in Microsoft Office Suite.

Join Us: Shape the Future of Democracy

Clear Ballot Group, Inc. is an Equal Opportunity Employer, committed to fostering diversity and providing a professional and respectful workplace. We align our recruitment with our core values, seeking candidates who share our dedication to innovation and democracy.

Our team's passion and commitment are focused on solving critical challenges and reinforcing trust in America's democratic processes. If you're driven to contribute to a more transparent, fair, and efficient election system, we invite you to consider a career with Clear Ballot.

Consider This:

Are you motivated to increase transparency, uphold democracy, and drive innovation for the public good? If so, join us at Clear Ballot.

Clear Ballot Group, Inc. is an Equal Opportunity Employer. We are committed to diversity and dedicated to professional development and advancement. We believe everyone deserves to work in a welcoming, respectful and considerate environment. We live by our values and hire accordingly.

Our talented team and driven investors share a passion for solving problems and restoring confidence in America's democratic process. We are looking for energetic professionals to join us in this mission.

Take a minute and ask yourself this question: Do you care about increasing transparency in elections, defending a fair democratic process, and innovating for public good?

If the answer is a resounding "YES", we want you to join our team.

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