Shift Leader

1 week ago

Brooklyn, New York, United States sweetgreen Full time

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, were committed to leaving people better than we found them. Were in the business of feeding people, and were out to change what that means.

sweetgreen Benefits:

  • A friendly, fun, and positive work environment, with a welcoming and supportive team
  • A clear career path with opportunities for advancement and career development
  • Free sweetgreen gear and swag
  • Healthy and delicious shift meals
  • Medical, Dental, & Vision plan options available for part time and full time Team Members
  • Competitive wages
  • Vacation + Wellness time*
  • 5 month paid parental leave*
  • 401k*
  • Holiday Premium: hourly employees who work on an observed holiday will be paid 1.5x their hourly wage

*Depending on eligibility

You must be able to perform the following job duties satisfactorily, with or without a reasonable accommodation:

Position Overview:

As a Shift Leader, you will assist the Head Coach (General Manager) and Assistant Coach (Assistant General Manager) by leading and coaching the team in at least one of the core areas of the restaurant (e.g., service, kitchen, online ordering). You will be responsible for the day-to-day operations during your shift, which may include leading a team and managing the kitchen, customer experience, and/or online ordering. You will be responsible for modeling and acting in accordance with sweetgreens mission and core values.

Core Work Activities:

Food Journey Management:

  • Ensures the delivery of quality products (e.g., salads, bowls, attachments) that meet and exceed customers expectations by regularly tasting food, providing feedback, and taking immediate action when food quality does not meet expectations
  • Identifies and communicates gaps in the food journey and follows up with store leadership as needed
  • Ensures all food safety practices are consistently followed in accordance with company guidelines

Business Management:

  • Communicates opportunities and other information to store leadership
  • Communicates store goals + focuses during sweet talks
  • Executes store operations and operational tools during scheduled shifts
  • Organizes opening and closing duties as assigned
  • Ensures facilities, store technology, and systems are running properly and takes immediate action (e.g., escalate to head coach, contact treehouse support) to resolve when necessary
  • Runs shifts in absence of Head Coach

Customer Experience:

  • Anticipates customer and restaurant needs by constantly evaluating environment and customers for cues
  • Ensures a clean and presentable lobby, front line, restrooms, and outside seating (if applicable)
  • Ensures the delivery of safe, healthy, and presentable food for our customers

Team Member Support:

  • Provides clear, specific, timely, and respectful coaching and feedback to ensure operational excellence and improve team member performance
  • Adjusts team member deployment daily as necessary to meet business needs
  • Ensures team and guest safety by following operational policies and procedures (e.g., knife handling standards, food safety guidelines)
  • Provides feedback to head coach on team member performance during shift
  • Assists with new team member training by leveraging company training and validation tools
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition
  • Creates a positive work environment in line with our mission + values

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Minimum Qualifications:

  • Must have obtained Food Handler Certificate as required by city or state
  • Ability to build relationships with customers, team members, and leadership
  • Ability to communicate and understand written and verbal information effectively
  • Ability to direct the work of others
  • Ability to use and learn new technology and systems
  • Ability to quickly manage various types of situations and crises
  • Demonstrates honesty and integrity
  • Knowledge of food safety practices
  • Knowledge of the restaurant industry
  • Planning and organizational skills
  • Problem-solving skills

Physical Requirements:

  • All employees hired on or after October 25, 2021 must provide proof of full vaccination with an FDA authorized and/or approved COVID-19 vaccination upon hire as a condition of employment, subject to a reasonable accommodation being granted.
  • Ability to read and comprehend information at a close range at a close range, and follow instructions accurately and efficiently
  • Ability to use electronic systems, such as computers and tablets.
  • Physically able to lift up to 25 pounds and, stand for long periods of time
  • Manual dexterity able to operate cutting tools and kitchen utensils
  • Subject to exposure to cleaning chemicals

Come join the sweetlife

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

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