Guest Service Agent

2 weeks ago

Hollywood, Florida, United States The Diplomat Beach Resort Hollywood, Curio Collection by Hilton Full time
The oceanside The Diplomat Beach Resort Hollywood, Curio Collection by Hilton is looking for their next Guest Service Agent to join their Front Office team. Surrounded by 1,000 linear feet of alabaster beach, The Diplomat Beach Resort Hollywood, Curio Collection by Hilton helps you savor the stunning views, delicious dining options and endless sunshine in Hollywood, Florida.

Shift Pattern: 8 hour shift between 6AM - MIDNIGHT - full open availability (holidays and weekends) required

Pay Rate: $16.75

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
RequirementsWhat are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes: Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Go Hilton travel program: 100 nights of discounted travel
Access to your pay when you need it through DailyPay
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
Flexible shifts and days off
Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
Mental health resources including free counseling through our Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
401K plan and company match to help save for your retirement
*Available benefits may vary depending upon property-specific terms and conditions of employment Source: Hospitality Online

  • Guest Service Agent

    4 weeks ago

    Hollywood, Florida, United States Hilton Full time

    The oceanside The Diplomat Beach Resort Hollywood, Curio Collection by Hilton is looking for their next Guest Service Agent to join their Front Office team. Surrounded by 1,000 linear feet of alabaster beach, The Diplomat Beach Resort Hollywood, Curio Collection by Hilton helps you savor the stunning views, delicious dining options and endless sunshine in...

  • Front Desk Agent

    3 months ago

    Hollywood, Florida, United States DoubleTree Resort by Hilton Hollywood Beach Full time

    BASIC FUNCTIONThe Front Desk Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCEHigh school graduate or equivalent.Two years of college education preferred.Two years' experience in a service industry, preferably...

  • Guest Service Team Member

    2 weeks ago

    Hollywood, Florida, United States Wingstop Restaurants Full time

    Wingstop Sheridan St - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting withGuests by greeting them,...

  • Guest Advocate

    4 weeks ago

    Hollywood, Florida, United States tapwage Full time

    Starting Hourly Rate / Salario por Hora Inicial: $17.00 USDALL ABOUT TARGETAs a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are,...

  • Guest Advocate

    1 month ago

    Hollywood, Florida, United States tapwage Full time

    Starting Hourly Rate / Salario por Hora Inicial: $17.00 USDALL ABOUT TARGETAs a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are,...

  • Guest Room Attendant

    2 months ago

    Hollywood, Florida, United States Dream Hollywood Full time

    Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming Change and replenish bed linens, towels and guest amenities, as needed Perform deep cleaning tasks, as needed Stock, maintain and transport housekeeping supply cart on a daily basis Dispose of trash and recyclables Respond to special guest...

  • Guest Room Attendant

    4 weeks ago

    Hollywood, Florida, United States Dream Hollywood Full time

    Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming Change and replenish bed linens, towels and guest amenities, as needed Perform deep cleaning tasks, as needed Stock, maintain and transport housekeeping supply cart on a daily basis Dispose of trash and recyclables Respond to special guest...

  • Guest Room Attendant

    2 weeks ago

    Hollywood, Florida, United States Dream Hollywood Full time

    Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuumingChange and replenish bed linens, towels and guest amenities, as neededPerform deep cleaning tasks, as neededStock, maintain and transport housekeeping supply cart on a daily basisDispose of trash and recyclablesRespond to special guest requests...

  • Night Auditor

    4 weeks ago

    Hollywood, Florida, United States Hyde Beach House Full time

    BASIC FUNCTION: The Front Office Night Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors. The Night Agent will also prepare all night clerks reports, as well as prepare for the following shift.QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCEHigh school...

  • bartender - casino service

    2 weeks ago

    Hollywood, Florida, United States Seminole Gaming Full time

    Overview: Seminole Classic Casino pioneered Indian gaming when it opened as the countrys first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirates Loot. The gaming...

  • Dishwasher/Service Assistant

    1 month ago

    Hollywood, Florida, United States Denny's Full time

    A Dishwasher/Service Assistance at Denny's plays a special role in the overall operation of the unit.Your work makes everything tick like a clock. A Denny's Dishwasher/Service Assistant has a "Guests First" attitude, engaging in friendly conversation with guests & employees as you perform duties such as: Maintains the dishroom and ensures that all dishware,...

  • room service ii

    8 hours ago

    Hollywood, Florida, United States Hard Rock Hotel and Casino Full time

    Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale...

  • General Service

    4 weeks ago

    Hollywood, Florida, United States Goodyear Full time

    Goodyear. More Driven. GOODYEAR/ JUST TIREIMMEDIATELY HIRING – APPLY TODAY The pay range for this position is $ $19.00/hr; however, base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including: medical, prescription, dental,...

  • General Service

    4 weeks ago

    Hollywood, Florida, United States Goodyear Full time

    Goodyear. More Driven. GOODYEAR/ JUST TIRE IMMEDIATELY HIRING – APPLY TODAY The pay range for this position is $15.75-$19.00/hr; however, base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including: medical, prescription,...

  • General Service

    1 month ago

    Hollywood, Florida, United States Goodyear Full time

    Goodyear. More Driven. GOODYEAR/ JUST TIREIMMEDIATELY HIRING – APPLY TODAY The pay range for this position is $ $19.00/hr; however, base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including: medical, prescription, dental,...

  • General Service

    1 month ago

    Hollywood, Florida, United States Goodyear Full time

    Goodyear. More Driven. GOODYEAR/ JUST TIRE IMMEDIATELY HIRING – APPLY TODAY The pay range for this position is $15.75-$19.00/hr; however, base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including: medical, prescription,...

  • Assistant Front Office Manager

    4 weeks ago

    Hollywood, Florida, United States Dream Hollywood Full time

    JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.ESSENTIAL JOB FUNCTIONS:1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.2. Respond to guest's...

  • beverage - casino service bartender - pt

    1 month ago

    Hollywood, Florida, United States Hard Rock Hotel and Casino Full time

    Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale...

  • beverage - casino service bartender - pt

    4 weeks ago

    Hollywood, Florida, United States Hard Rock Hotel and Casino Full time

    Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale...

  • Beverage - Casino Service Bartender - On Call

    2 weeks ago

    Hollywood, Florida, United States Seminole Gaming Full time

    OverviewAbout Seminole Hard Rock Hotel & Casino HollywoodSeminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale...