Client Services Analyst

1 week ago

Irving, Texas, United States GXO Logistics Full time
Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Client Services Analyst (Transportaion)

PFS' Business Management department is made up of a team of client services professionals that act as the liaison between our clients and PFS operations. We work with world-renowned brands to help them manage their eCommerce operations. The Transportation Analyst is responsible for the leadership, administration and continuous improvement of all freight activities. This includes monitoring daily business activities, managing operational projects, shipment planning, coordinating billing and transportation compliance.

Responsibilities

The Client Services Analyst (Transportaion) will serve as the main point of contact for managing the transportation process for our clients with responsibilities including, but not limited to:
  • Manage existing key account relationships and offer solutions based on shipping patterns, needs while monitoring daily business activities for client initiatives
  • Confidently problem solve any issues, such as a missed pick up, late delivery, damaged freight or incorrect billing
  • Proactively communicate any issues to the client
  • Coordinate with traffic team on all daily shipments through phone, email and any related web portals
  • Ensure accuracy and timeliness of billing while proactively notifying client of any changes
  • Develops and operates an effective transportation information reporting system; ensures the accurate and timely preparation, processing, distribution, and retention of all necessary reports and records regarding transportation operations; and develops additional and/or enhanced reports to support customer's changing needs.
  • Interfaces with Operations, Program Management, and Inventory Control as necessary to ensure customer satisfaction around transportation-related issues; participates in customer meetings, as required
  • Engaged with clients directly to monitor and report service issues daily. Proactively identifies service delays in carrier networks through data analysis and communicates to transportation leadership to drive resolution.
  • Monitors claims reports and timeliness of action by claims team.
  • Tracks daily volumes and proactively communicates any carrier capacity changes needed with transportation.
  • Stays abreast of changes in PFS/GXO Transportation offering and proactively communicates with BM team and Clients as needed.
Qualifications
  • Bachelor's Degree in a related field, Required
  • 3+ years related experience, Required
  • Knowledge of transportation planning principles
  • Experience with transportation demand management concepts and strategies, preferrably
  • Experience in small parcel and freight analysis and management
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

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