Repair Control Associate II

2 weeks ago

Savannah, Georgia, United States General Dynamics Full time
Responsibilities for this Position

Position Title:
Repair Control Associate II

Date:
May 10, 2024

Location:
Savannah, GA, US

Company:
Gulfstream Aerospace Corporation

Repair Control Associate II in GAC Savannah

Unique Skills:

SHIFT:
10:00am - 6:30 PM

Strong Verbal Skills, Strong use of Microsoft Products

Education and Experience Requirements

High School Diploma or GED required. 4 years customer service experience, preferably in a repair/overhaul capacity. Aerospace experience preferred.

Position Purpose:


Under limited supervision, coordinate, administer and monitor aircraft component and /major assembly repairs from pre-planning to post service follow-up for company and customer owned inventory, as appropriate to area of specialization.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

  • Maintain accurate, real-time records of parts out to vendors for overhaul/repair; exchange items due from operators. Pursue process through to completion.
  • Coordinate with spares inventory control and in-house shops to ensure timely delivery of detail parts as required. for overhaul/repair of company and customer owned parts.
  • Coordinate the repair/overhaul of exchange units.
  • Liaise with other departments for in-house shops on correct pricing for customer owned property.
  • Build customer and vendor relationships in order to meet customer aircraft parts requirements.
  • Process customer owned property to vendor for repair/overhaul after reviewing terms and conditions of customer purchase order to determine proper disposition within Gulfstream procedures.
  • Analyze reports to monitor, vendor delivery schedules to ensure timely turnaround of repaired/overhauled items.
  • Maintain admin files and submit reports governing repair/overhaul program as required.
  • Maintain contact with customers, field representatives and outside sales representatives both prior to and during any unscheduled maintenance to fulfill any and all parts requirements.
  • Work with finance department to ensure customer credit line is established and coordinate induction invoice.
  • Work in concert with the Purchasing department and in-house repair shops to provide accurate pricing and quotes in a timely manner for aircraft components being repaired / overhauled.
  • Monitor the cost of ongoing customer property repairs/overhauls, job charging, and parts purchasing to maintain the dollar amount quoted to the customer.
  • Takes a proactive approach to coordinate with credit reps and assures all accounts stay in good standing.
  • Work closely with customer and Gulfstream sites to ensure that repair/overhaul requirements are fulfilled, schedules are met, pricing is accurate, and components are shipped.
  • Ensures invoices, including supplemental bills, are processed within established guidelines.

Additional Functions:

  • Participate in training new staff members and impart business knowledge, skills and experience. .
  • Prepare reports pertaining to current status of work orders. Analyze and take necessary actions to update customers and follow up with appropriate internal work groups. .
  • Work directly with outside vendors to achieve the highest quality and quickest turn-around possible to ensure absolute support of the aircraft. .
  • Monitor group email and assign to Repair Control Associates or respond to customers as appropriate. .
  • Coordinate additional support for customer repairs/overhauls to include rental or loaner units, special vendor exchanges, vendor warranty, etc. .
  • Assist Product Support business office in resolution on accounts receivables issues. .
  • Provide support to outside R&O sales managers (pricing, quotes, and customer inquiries). .
Perform other duties as assigned.

Other Requirements:

  • Basic understanding of cost control financial principles.
  • Strong written and verbal communication skills.
  • Must be able to read and interpret applicable aircraft maintenance manuals, IPCs, ASCs, CBs, and service bulletins.
  • Must be computer literate and use necessary software (Microsoft Office products are required. and Microsoft Access is preferred).
  • Must be able to read, write, speak, and understand the English language.
Additional Information

Requisition Number: 220029

Category:
Service Center

Percentage of Travel:
Up to 25%

Shift:
First

Employment Type:
Full-time

Posting End Date:
05/17/2024

Equal Opportunity Employer/Veterans/Disabled.

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

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Copyright 2024 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company.

Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (

NYSE:
GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

Nearest Major Market:
Savannah

Job Segment:
Outside Sales, Aerospace, Sales, Aviation, Customer Service

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