Desktop Support Lead

7 days ago


Marysville, Washington, United States Avance Consulting Full time
Field Services Lead at a Growing Tech Company

We are looking for a proactive Field Services Lead to join our team

As a key member of the Field Service Operations team, you will play a crucial role in providing top-notch support to end users. Your responsibilities will include offering excellent customer service, demonstrating technical expertise, and ensuring timely assistance. Daily tasks will involve handling service requests, troubleshooting on-site issues, and collaborating with team members to deliver effective solutions.

  • Strong hands-on experience in resolving Windows PC and Mac-related issues.
  • Proficiency in managing incident tickets using Service Now.
  • Expertise in supporting meeting rooms, including audio/video conferencing equipment.
  • Experience in facilitating new user onboarding and setting up IT equipment.
  • Skilled in following technical guidelines for device retirement and imaging new PCs.
  • Ability to troubleshoot and resolve end users' hardware and software issues.
  • Proficient in note-taking for documenting issues in Service Now tickets.
  • Proactive mindset with a willingness to learn and assist others.
  • Openness to receiving additional training and professional development.
  • Capability to address a variety of client operating systems and handheld devices.
  • Familiarity with Microsoft Office Suite, including Office 365 and desktop applications.
  • Knowledge of troubleshooting hardware problems on different platforms, such as Dell and Mac PCs.
  • Technical proficiency in various technology services and devices.

If you're not actively job hunting right now, no worries I'm always on the lookout for talent like yours and would love to connect for future opportunities.



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