IT Manager, SAP OTC

2 weeks ago

Chicago, Illinois, United States Komatsu Full time

Date:

May 29, 2024- Location: Chicago, IL, US, 60631 Milwaukee, WI, US, Req ID: Onsite or Remote: Onsite PositionKomatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions.

With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance.

Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.


Job Overview:

Key Job Responsibilities:

  • Develop strong partnerships with Commercial and aftermarket leadership functional team to ensure open communication and alignment on ongoing initiatives and understanding of business requirements and impacts
  • Lead Order to Cash and service management teams to delivery business transformation project with SAP S/4 Hana platform with alignment with business leadership to ensure the transformation project to realize business values identified
  • Discuss and implement Order to Cash and service management process improvements, maintain an awareness of functional best practices, and partner with the user community and business user leadership about future technology needs and the development of a technology roadmap
  • Develops expertise in current technology through training and experience and provides recommendations on industry best practices
  • Creates a culture across teams that drives successful delivery and adoption of technology and business process solutions.
  • Build and maintain strong working relationships with IT peers, crossfunctional team members, internal customers, and external vendors
  • Function as a technical handson working member of the team when the situation requires
  • Assign, design, configure, develop and document system change requests per departmental systems life cycle and audit guidelines
  • Develop and oversee project plans, resource and capacity planning, testing, deployment, and documentation processes

Qualifications/Requirements:

  • Bachelor's Degree in Business Administration, IT, Computer Science, or a related field
  • 8+ years of IT experience, SAP OTC and service management experience preferred
  • 3+ years of IT management experience, managing SAP OTC and service management teams preferred
  • Background and experience in SAP OTC and service management, S/4 Hana experience preferred.
  • Expert knowledge in sales and logistics processes detailed below:
  • Pre-sales activities: include handling customer inquiries and creating sales quotes and contracts
  • Order processing: include capturing and formalizing customer requests, pricing and delivery conditions
  • Availability check/a

ATP:
if the requested products or services are available in stock or can be obtained

  • Delivery processing. Logistics Execution including transportation management
  • Billing
  • Credit and Claims Management
  • Payment processing
- commercial master data, and analytics

  • Experience building and managing with IT teams
  • Demonstrated ability to manage resources, timelines and deliverables in a crossmatrix environment including internal and thirdparty resources
  • Strong business relationship management skills. Ability to establish, build and maintain relationships with individuals at all levels of the organization
  • Strong and confident individual, able to drive many projects and initiatives simultaneously and perform a range of technical services
  • Effective change management skills
  • Facilitation skills and project management experience with mid to large size projects
  • Financial and business acumen

Additional Information:

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


Nearest Major Market:
Chicago

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