Service Support Representative

1 week ago

Pomona, California, United States Altec Industries Full time

Why Join Altec?

Altecs primary products Made in America include Aerial Devices, Digger Derricks, Chippers, Cranes, and Specialty Equipment. In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 40+ service centers and an extensive network of mobile service technicians. Altec products are found across the U.S. and in over 100 countries around the world.

Over the years, much has changed. But even more has not. We are as we have always been: a company led by values, powered by people and inspired to be a source of opportunity for those who depend on the performance of our products.

Why Altec?

Settle in with a Secure Essential Industry (supporting Utilities & Telecom)

Maintain a Career Focus, with growth & development encouraged within Altec

Competitive Compensation that rewards performance

Comprehensive Benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, company events, tuition reimbursement, paid vacation

Values that include Enjoyment of Work and Family

And apply at

Key Responsibilities

Administrative Service Support

Creates accurate and timely repair orders

Confers with customers, supervisors, and vendors to address questions, problems, or requests for service or equipment

Performs specific customer requirements for the opening and closing of Service Requests

Resolves problems with strong analytical and administrative abilities

Resolves Level 1 and 2 Installed Base updates

Effectively represents Team Altec; Communicates any customer needs/requests within Service's scope to the appropriate Altec entity or External customer

APD Service Support

Determines correct billing requirements required to fulfill requests accurately and timely

Builds relationships with customers based on respect and service with professionalism and proper etiquette

Estimating Service Support

Reviews requests for estimates and assigns tasks to appropriate team member

Develops accurate Service Estimates using established processes

Monitors and maintains the Service Estimating inbox in order to identify and escalate requests for information and to assist with assignment of required tasks

Determines correct billing requirements required to fulfill requests accurately and timely and are being met by reading Bill of Materials, Parts Pages, and related information

Processes Service Requests in typical programs such as Oracle and Service Studio

All other duties as assigned

Education, Experience, and Skills Required

High School Diploma or GED required and

Two years of experience in industry-related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

Or

Bachelors Degree (preferred) and

One year of experience in industry-related field preferred (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

Also,

Hydraulic or mechanical background preferred

Must have demonstrated experience of providing high levels of customer support

Strong Computer Skills, especially in Microsoft Word and Microsoft Excel

Demonstrated Problem Solving Skills

Strong attention to detail

Solid team player with a collaborative nature

Ability to multitask and handle multiple transactions

Ability to work effectively in a fast-paced environment

Excellent written and verbal communication

Family-owned since 1929, Altec has the reach and resources of a large organization with the heart of a local firm. More than just building equipment, we also build relationships. Safety is a primary responsibility in everything we do as is support of the Altec Company Values: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development Teamwork

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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