Special Events Supervisor

3 weeks ago


The Bronx, United States AMR Full time
More Information about thisJob:

Location: Bronx,NY

Position:Special EventsSupervisor

$75k ayear starting salary

The SpecialEvents Supervisor is responsible for day-to-day ambulanceoperations in support of special events in the Greater New YorkCity area. These include the scheduling of ambulance staff atspecial event venues, facilitation of internal communicationbetween field staff and management, outside agency and customerinterface, equipment and supply maintenance, site visits to venuesto assess crew performance as well as other operational supportfunctions as assigned by the Manager ofOperations.

Serving Customers at Madison SquareGarden, Yankee Stadium, Radio City Music Hall and Billie Jean KingNational Tennis Center, amongothers

ESSENTIAL DUTIES ANDRESPONSIBILITIES:
  • Schedule and direct special events employees.
  • Coordinate with recruitment team to ensure the company has anadequate pool of special event personnel.
  • Direct point of contact for CrowdRx and special events customers asit relates to ambulance coverage.
  • Providedirection and oversight to operational support staff as necessary.
  • Ensure written policy and procedures are inplace for each venue. Maintain and update policy and procedures asneeded.
  • Ensure maintenance of quality fieldoperations through daily contact, oversight, communication, andevaluation of ambulance staff.
  • Assess dailyequipment, supply and vehicle needs for events. Coordinate serviceas necessary.
  • Ensure daily medical eventservice hours are reconciled and submitted for reimbursement.
  • Ensure 100% of operational responseexceptions are brought to closure with appropriate action.
  • Respond to and resolve customer and staffinquiries and complaints in a consistent and timely fashion.
  • Investigate events involving assigned unitsor staff, including the completion of internal reports, operationalleadership notification, counseling, reinforcing policy, andrecommending training as necessary to CES.
  • Maintain punctual and regular attendance.
  • Adhere to all company policies and procedures.

NONESSENTIAL DUTIES ANDRESPONSIBILITIES
  • Perform otherduties required.

MINIMUM QUALIFICATIONS:
  • Minimum of three (3) years'experience as an EMS provider.
  • Special eventsexperience preferred
  • Supervisory experiencepreferred
  • Demonstrated skills and experiencein evaluating, instructing and coaching all aspects of the deliveryof pre-hospital care.
  • Demonstratedcomprehensive understanding of the operations protocols policiesand procedures
  • Current State certification asan EMT or higher as well as all AMR requirements
  • No written disciplinary action within thepast six (6) months of employment
  • Effectiveoral, written and interpersonal communication skills
  • Effective interpersonal skills
EEO Statement:
Global MedicalResponse and its family of companies are an Equal OpportunityEmployer, which includes supporting veterans and providingreasonable accommodations for individuals with a disability.

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