Assistant Manager Rehabilitation Services
2 weeks ago
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Regional Hospital
Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina, which ranks as the number four hospital in the Raleigh-Durham, North Carolina area, accordingto U.S. News and World Report for 2023-2024. Duke Regional Hospital is the second largest of Duke Health's three hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.
General Description of the Job Class
Manage daily operations of assigned of rehabilitation services clinics/units to ensure that work is accomplished safely and effectively. The Assistant Manager provides leadership to rehab staff on service-specific clinical and operational issues. The Assistant Manager requires demonstration of leadership, clinical, and interpersonal skills. The Assistant Manager collaborates with the manager/director on clinical and non-clinical operations related to the designated service area. The Assistant Manager provides leadership for the designated areas. The Assistant Manager is responsible for supervising, directing, coaching, and mentoring staff.
Duties and Responsibilities of this Level
OPERATIONS:
Maintain appropriate staffing levels in assigned area to meet expected patient volume. This includes developing staff schedules, reschedules, and approval of time.
Provide oversight and support to ensure staffing needs/assignments are made according to workload, staff competency, and scope of practice. Delegate responsibilities within the scope of practice and validated competencies in order to meet the workload demands. As needed to fill gaps, render treatment of patients in his/her discipline.
Duties and responsibilities include those required of the physical therapist, occupational therapist, speech pathologist, or audiologist. The Assistant Manager will plan, coordinate clinical requirements for staff and ensure all CBO (Competency Based Orientation) requirements for staff are current.
Direct operations to facilitate patient flow, length of stay, and throughput.
Coordinate clinical training requirements with staff regarding equipment and supplies.
Assist their Manager/Director in preparation, oversight, maintenance, and monitoring of budget utilization. Ensure appropriate supply and equipment is available for needed patient care.
Lead issue resolutions and projects to improve work flow processes throughout the department utilizing a proactive approach. Escalate complex issues to Manager/Director.
Collaborate with different departments (APP, pharmacy, radiology, lab, PRMO) to resolve issues and improve work flow processes throughout the department.
STAFF ONBOARDING & DEVELOPMENT:
Lead and facilitate the interview process and selection of new staff.
Consult with preceptors and orientees on a regular basis to provide support and determine how orientation should proceed on an individual basis. Oversee various personnel actions including, but not limited to, hiring, coaching, and performance appraisals. In collaboration with their Manager/Director, participate in disciplinary actions, terminations and other related activities as needed.
Provide immediate support or education on policy, procedures, equipment, and supplies as needed.
Mentor/coach staff to enhance their professional development.
Assess the performance of assigned new hires and orientees including entry level therapists and therapy aides; provides ongoing feedback and coaching. Responsible for learning, implementing, and teaching new technology/procedures.
Model and support the value of diversity in the workplace.
QUALITY:
Facilitate service recovery activities in coordination with Patient Visitor Relations.
Provide clinical consultation and guidance as needed to facilitate patient care.
Support activities needed to ensure adherence to regulatory standards and compliance with clinical patient care standards and established policies and procedures.
Review and provide appropriate follow up/communication on SRSs related to their team or patients in conjunction with their Manager/Director.
Round on patient and families to validate services are provided consistently within expected standards; provide service recovery as needed.
Supervise and coordinate delivery of patient care for assigned patient care area.
Facilitate participation of therapy staff on department and organization wide councils/committees.
LEADERSHIP:
Promote an atmosphere of open communication that facilitates staff input into decision-making, resolution of conflict, and collegiality among all health team members.
Communicate in an effective, professional manner.
Facilitate and encourage staff participation in departmental and hospital committee and council meetings.
Attend departmental and hospital committee meetings as assigned and represent department as needed.
Other projects and duties as directed by the department manager or director.
Minimum Qualifications
Education
Graduate of an accredited Masters or Doctorate program in SpeechLanguage Pathology. Must have current NC licensure to practice Speech Language Pathology.
Experience
Three years of experience in relevant clinical practice required (acute and inpatient rehab). 2 yrs previous supervisor/leadership experience preferred.
Degrees, Licensures, Certifications
Must have current NC licensure to practice Speech Language Pathology. Certificate of Clinical Competence from ASHA for Speech Pathology or Board Certified in Audiology.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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