Facilities Help Desk
2 weeks ago
Responsibilities:
* Manage incoming Marketing related calls in a Contact Center environment
* Navigate Blue Cube, Floor Plans, Planograms, and other Marketing materials while researching problems
* Identify pricing implementation and product assignment problems, recommend solutions, and communicate the course of action to appropriate areas within the Organization
* Stays apprised of all Marketing and Advertising initiatives
* Tracks known issues to attempt one call resolutions with callers
* Identifies deficiencies in department policies, procedures, systems, and practices; Recommends solutions accordingly
* Provides support to Operations and Marketing via reporting and analysis
* Navigate IDS, ServiceNow, Inform.net, and other Maintenance materials.
* Create work orders for maintenance technicians, managers, and store personnel.
* Log relevant cases and tech support to the Help Desk
* Dispatches car wash and safe work orders to appropriate vendors.
* Responds to emails from other departments and outside contractors and vendors.
* Investigates store fuel tank issues and clears alarms by running tank line tests.
* Provides support to other departments within Speedway for maintenance related issues.
* Completes other duties, including special projects, as assigned by Supervisor. * Possibility of working evening, nights, weekends, and holidays (via a set schedule)
Education Requirements:
* High School Diploma or GED Experience with Word, Excel, and other MS Office suite applications
Required Skills:
* Excellent communication skills and the ability to research and resolve issues
* Solid understanding of basic computer functions
* Ability to multi-task
* Ability to conduct and complete Company business in a professional and ethical manner
PDN-9d73e1db-7fcd-4d19-ba9c-047220cf187d-
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