Facilities Help Desk

2 weeks ago


Enon, United States 7-Eleven Full time

Responsibilities:

* Manage incoming Marketing related calls in a Contact Center environment

* Navigate Blue Cube, Floor Plans, Planograms, and other Marketing materials while researching problems

* Identify pricing implementation and product assignment problems, recommend solutions, and communicate the course of action to appropriate areas within the Organization

* Stays apprised of all Marketing and Advertising initiatives

* Tracks known issues to attempt one call resolutions with callers

* Identifies deficiencies in department policies, procedures, systems, and practices; Recommends solutions accordingly

* Provides support to Operations and Marketing via reporting and analysis

* Navigate IDS, ServiceNow, Inform.net, and other Maintenance materials.

* Create work orders for maintenance technicians, managers, and store personnel.

* Log relevant cases and tech support to the Help Desk

* Dispatches car wash and safe work orders to appropriate vendors.

* Responds to emails from other departments and outside contractors and vendors.

* Investigates store fuel tank issues and clears alarms by running tank line tests.

* Provides support to other departments within Speedway for maintenance related issues.

* Completes other duties, including special projects, as assigned by Supervisor. * Possibility of working evening, nights, weekends, and holidays (via a set schedule)

Education Requirements:

* High School Diploma or GED Experience with Word, Excel, and other MS Office suite applications

Required Skills:

* Excellent communication skills and the ability to research and resolve issues

* Solid understanding of basic computer functions

* Ability to multi-task

* Ability to conduct and complete Company business in a professional and ethical manner

PDN-9d73e1db-7fcd-4d19-ba9c-047220cf187d

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