ClubHotel Manager

ClubHotel Manager - Skibound Winter 24/25 - France

A winter season with Skibound is like no other. With over 30 years’ experience in the industry, we offer a unique ski experience to budding skiers from all over the world with school and youth groups at the heart of our business. You will be based at one of our 3 lively club hotels across 3 resorts in the French Alps, home to some of Europe’s best skiing and après - Alpe d’Huez, Les Menuires and Serre Chevalier.

What will I be doing as a ClubHotel Manager?

This winter, Skibound has a fantastic opportunity for an experienced ClubHotel Manager to head up the team at our Frejus clubhotel in Serre Chevalier. The Frejus is a fantastic clubhotel in close proximity to ski lifts and can host up to 100 guests school guests at a time.

As Hotel Manager of the Frejus clubhotel, you will be responsible for the day-to-day running of the hotel across all departments including housekeeping, kitchen staff, activities staff and customer services. You will be the driving force in your team, motivating your staff to excel and deliver outstanding results. This is a very varied role but some of your duties and responsibilities will include:

• Ensuring service and safety standards are maintained across the hotel
• Maintaining excellent customer service with our guests including dealing with escalated customer complaints
• Working collaboratively with your Assistant Hotel Manager, Head chef and team
• Leading staff meetings and driving incentives.
• Staff training and development
• Implementing and creating staff rotas in line with legal and company objectives
• Liaise with UK and French based HR team to operate in line with company policies e.g. payroll, disciplinary procedures, staff welfare
• Collaborate with department managers (e.g., Head Chef) to ensure that stock takes, and accounts are accurate and in line with the budget.
• Collaborate with teams in the UK Head Office e.g., sales and operations to understand group sizes, special requests etc.
• Drive sales across all areas including bar and après ensuring all monies taken on behalf of the company are managed appropriately.
• Adhere to company procedures and work within operational and local authority guidelines.
• Maintain high standards of health and safety throughout the hotel.
• Ensure food service delivery and budget adherence obtain excellent feedback.
• Happy to be hands on and help your team with the day to day running of the hotel – this could be anything from making beds to snow clearing balconies

What skills and experience will I need to be a ClubHotel Manager?

• Previous management experience within the hospitality industry
• Previous management experience within the travel industry is a bonus
• Previous customer service experience
• The ability to work under pressure and manage a high workload across the office and the hotel floor.
• Strong leadership skills with a passion for achieving results through teamwork.
• A can-do and flexible attitude to help your team when needed e.g., Saturday changeover days.
• Confidence in dealing with different colleagues and departments such as HR, sales, and senior management.

Our motto at Skibound is ‘teamwork makes the dream work’ We are looking for positive, can-do individuals who share our teamwork ethos – Our job adverts will give you a good flavor for each job role but other duties within the scope of each role may be required.

What can Skibound offer me as a Clubhotel manager this winter?

• Competitive, seasonal salary paid in Euros each month. All staff work under a French contract.
• All meals – even on your days off
• Uniform
• Local lift pass
• On-site individual accommodation

Additional seasonnaire pack elements that you can opt in or out of:

• Ski equipment hire.
• Travel arrangements to and from resort
• Insurance

You will also receive:

• Role specific training once in resort
• Role progression opportunities and the chance to return for future winter and summer seasons with Skibound
• Further seasonal opportunities with our sister brands, Travelbound and JCA

The extra bits…

• We ask applicants to be fully available from mid-November 2024 to the end of April 2025
• You must be 18 or over
• Due to Brexit implications, applicants with EU documentation are preferred e.g., EU passport, French residency permit or Carte de Sejour
• UK passport holders are also considered and will be required to complete an application process for a French work permit and visa.
• Please apply for just ONE Skibound winter job role - The role you feel you are best suited to and most interested in. We will assess your application against other vacancies without you having to apply for multiple positions.
• If you are applying as a couple, please apply INDIVIDUALLY for your chosen roles and include the name of your friend or partner or family member in your application.
• We receive a very high number of applications each year. Please allow up to 4 weeks to receive a response on your application – All applications will be contacted whether you are successful or not, but feedback cannot always be provided due to the volume of applications.