PC Technician

4 months ago

Pittsburgh, United States SAIC Full time

Description

SAIC is seeking a PC Technician, to support the US Army Corps of Engineers RITS Program.  Location: Pittsburg, PA

Job Duties: 

  • Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments.
  • Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval.
  • Assist in storage and data management, specifically file and folder permissions.
  • Support operational transition of enterprise solutions into production.
  • Primary POC for local server, network and telecom repair of District infrastructure components.
  • Coordinate local response to IAVA vulnerability remediation.
  • Coordinate Level 3 support to the District technical personnel.
  • Primary escalation POC for after hours and VIP level support requests.
  • Ensure the work schedules of SAIC and subcontractor employees are established, documented and coordinated to provide coverage during contractually required operating hours.
  • Review current workloads and ticket distribution. In coordination with ITC, reassigns priorities to ensure service delivery metrics are met. Responsible for SLR performance.
  • Collaborate with the local ITC and Ops Officer to ensure the needs of the users are understood and appropriately addressed.
  • Responsible for monitoring the technical performance of SAIC and subcontractor staff and reporting exemplary or disciplinary performance to the SAIC Division Manager./ Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.
  • Monitor the effectiveness of Service Delivery to the local site and reports discrepancies and escalations to the SAIC Division Manager.
  • Provide weekly performance reports to the ITC and the SAIC Division Manager.

Qualifications

Required Education and Experience: 

  • Associates and three (3) years or more experience; two (2) years of experience in lieu of degree. 
  • Experience using Remedy or a similar ticketing system.
  • Demonstrated professional experience with Windows Server 2012; Windows Server 2016.
  • Demonstrated experience with VMware.
  • Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.
  • Comprehension of NTFS file share permissions.
  • Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.
  • Basic networking experience (TCP/IP, routing, SSH, OpenVPN)
  • Strong verbal and written communications skills.
  • Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

Required Certifications: 

  • Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE).
  • Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.

Desired Experience:

  • Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).
  • Prior USACE/ACE-IT experience.
  • Experience working in a DOD environment.

Required Clearance:

  • US citizen with an Interim Secret security clearance and ability to obtain a Secret. 

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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