Medical Customer Service

3 weeks ago

Ankeny, United States Biolife Plasma Services Full time

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Afternoon/Evening and Evening Availability Required

Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.

About the role: 

Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a receptionist engaging with our donors and performing administrative tasks to support plasma center operations. 

 

How you will contribute: 

·       You will answer phones and greet all visitors to the facility including new and repeat donors promptly exhibiting customer service skills 

·       You will assist donors with appointments; create or pull donor record files 

·       You will provide customer service to donors (external) and fellow employees (internal) 

·       You will maintain orderly filing system, purging records 

·       You will report to the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes, through use of company approved procedures 

 

What you bring to Takeda: 

·       High school diploma or equivalent 

·       Ability to walk and/or stand for the entire work shift 

·       Will work evenings, weekends, and holidays 

·       Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees 

·       Ability to lift 1 to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. 

·       Fine motor coordination, depth perception, and ability to hear equipment from a distance 

·       Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear 

·       1 or more years minimum experience working in a customer or patient facing role is helpful 

 

What Takeda can offer you: 

Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases.   At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. 

 

More about us: 

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. 

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. 

BioLife Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.   

For Location:

USA - IA - Ankeny

U.S. Starting Hourly Wage:

$16.00

The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. 

U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. 

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

LocationsUSA - IA - Ankeny

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time

Job Exempt

No

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