![Signature Flight Support Corporation](https://media.trabajo.org/img/noimg.jpg)
Ramp Service Agent
2 months ago
Job Description
Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.
A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers. An LST routinely operates ground service equipment and uses knowledge of the company’s policies and procedures to provide efficient and excellent service to customers and other guests to the fixed base operation (FBO).
Persons employed as an LST are expected to:
- Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests
- Collaborate, cooperate and work closely with all coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met. This includes ensuring efficient and accurate communication through various methods to accomplish operational tasks
- Service aircraft as requested by management or customers, such as fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, delivering catering and towing
- Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, shuttles, etc.
- Offer, promote, sell and deliver general aviation services to crewmembers, customers and other guests
- Maintain safe, clean and secure ramps and operations
- Drive a shuttle vehicle with passengers and/or luggage and cargo
- Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location
- Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
- Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration and courtesy to everyone at all times
- Understand, comply with and enforce all operational, safety, and customer service requirements for all aspects of the job
- Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport
- Create accurate records pertaining to time worked and activities and services performed
- Abide by emergency response procedures when/if critical events occur
- Recommend improvements to Signature’s standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
- Other duties as requested
Job Responsibilities
The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
- Safely and accurately conduct flight line operations in accordance with established policies and procedures
- Regular and reliable in-person and timely attendance for all shifts which may include nights, weekends and/or holidays as scheduled
- This is a physical job. There is extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc.
- Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
- Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
- Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars
- Must be able to safely and efficiently perform various functions (e.g., fueling, de-icing) from elevated heights
- Ability to read, understand and follow all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like
- Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions
- Ability to prioritize and perform multiple tasks simultaneously
- Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity
- Independently and proactively (i) prepare for arriving/departing aircraft, (ii) identify and perform open job tasks; and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders
Job Qualifications
To qualify for this position, applicants and those in the role must have:
- High school diploma or general education degree (GED)
- Minimum of 18 years of age
- A valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs
- Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies
- Ability to successfully and timely complete Signature’s training programs
- Ability to pass a color vision test for purposes of inspecting aviation fuel
- Ability to use a computer and email, including pass computer-based training modules
- Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
- Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
- Ability to work flexible schedules, including night, holiday and weekend shifts and in various weather conditions
- Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training
Pay ranges vary based on multiple factors including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel. The pay range for this position is $19.00 to $22.78 / hour.
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.
About Us
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits:
- 401(k)
- Critical Illness, Hospital Indemnity and Accident Insurance
- Identity Theft and Legal Services
- Paid time off
- Tuition reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks
-
Ramp Service Agent
4 weeks ago
Cincinnati, United States Signature Flight Support Corporation Full timeJob DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.A Line...
-
Ramp Service Agent
4 weeks ago
Cincinnati, United States Signature Flight Support Corporation Full timeJob DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.A Line...
-
Ramp Service Agent
2 months ago
Cincinnati, OH, United States Signature Flight Support Corporation Full timeJob DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.A Line...
-
Customer Service Representative
1 month ago
Cincinnati, United States Randy Wagner - State Farm Agent Full timePosition Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...
-
Customer Service Manager
3 months ago
Cincinnati, United States Mark Redmond - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in West Chester Township, OH is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Mark Redmond - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including...
-
Customer Service Representative
3 months ago
Cincinnati, United States Alison Taylor - State Farm Agent Full timeJob DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...
-
Ramp Captain
3 weeks ago
Cincinnati, United States Evolution Parking & Guest Services Full timeJob DescriptionJob DescriptionAbout Evolution Parking & Guest ServicesEvolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services and the exceptional team members that make it all possible at...
-
Receptionist - State Farm Agent Team Member
3 months ago
Cincinnati, United States Jason Hodge - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Receptionist - State Farm Agent Team Member
3 months ago
Cincinnati, United States Jessica Wampler - State Farm Agent Full timeJob DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...
-
Receptionist - State Farm Agent Team Member
3 months ago
Cincinnati, United States Randy Wagner - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Account Representative
3 months ago
Cincinnati, United States Marc Sullivan - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesUse a...
-
Office Representative
3 months ago
Cincinnati, United States Jessica Wampler - State Farm Agent Full timeJob DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...
-
Account Manager
7 days ago
Cincinnati, United States Virgil Lovitt - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who...
-
Marketing Associate
3 months ago
Cincinnati, United States Jason Hodge - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Account Representative
3 months ago
Cincinnati, United States Randy Wagner - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Account Manager
3 months ago
Cincinnati, United States Eric Mayer - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of Eric Mayer - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships...
-
Customer Relations Representative
1 month ago
Cincinnati, United States Randy Wagner - State Farm Agent Full timePosition Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...
-
Customer Relations Representative
3 months ago
Cincinnati, United States Deatria Walker - State Farm Agent Full timeJob DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...
-
Assistant Office Manager
3 months ago
Cincinnati, United States Mark Redmond - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in West Chester Township, OH is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Mark Redmond - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including...
-
Insurance Account Representative
3 months ago
Cincinnati, United States Mark Redmond - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...