Contact Center Specialist

4 weeks ago


Belton, United States Baylor Scott & White Health Full time

JOB SUMMARY

The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front-line help for product and/or service requests. This may include, but is not limited to, technical help, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems, and providing information on behalf of the institution.

ESSENTIAL FUNCTIONS OF THE ROLE

  • Responds to, and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests.
  • Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.
  • Provides accurate, valid and complete information to customers by using the right methods and tools. Identifies emergent health situations based on caller information and coordinates immediate triage.
  • Works collaboratively with providers, clinical staff, and other departments to ensure patients? needs are met.
  • Accountable for calming upset customers by providing a composed and professional demeanor.
  • Identifies and escalates priority issues for resolution.
  • Documents all customer contacts and accurately processes various documents to ensure optimal service.
  • Accurately schedules prepare and communicate appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with the system and operating guidelines.
  • May be required to ensure the accurate creation of new accounts in the electronic medical record system, avoid the creation of duplicate accounts, and verify insurance coverage.
  • Writes messages on behalf of patients, caregivers, and healthcare professionals to clinic administrative and provider staff.

KEY SUCCESS FACTORS

  • Experience in a call center, customer service and/or healthcare setting preferred. Should possess a moderate understanding of general aspects of the job.
  • Requires good listening, interpersonal and communication skills, and professional, nice and respectful telephone etiquette.
  • Excellent data entry, numeric, data entry, and computer navigational skills.
  • Knowledge of the patient portal is preferred.
  • Knowledge of customer service values and practices is preferred.
  • Knowledge of call center telephony and technology preferred.
  • Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries.
  • Comfortable working in a fast-paced, constantly changing, and stressful environment.

BENEFITS

Our competitive benefits package includes the following

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Note: Benefits may vary based on position type and/or level

QUALIFICATIONS

- EDUCATION - H.S. Diploma/GED Equivalent

- EXPERIENCE - Less than 1 Year of Experience
PDN-9dbe4d89-2df2-4a34-a144-196b7a0f9ff2

  • Belton, Missouri, United States Belton Regional Medical Center Full time

    Clinical Care Specialist OpportunityThe estimated annual salary for this Clinical Care Specialist position is $84,000 - $122,000.We are seeking a skilled and dedicated Clinical Care Specialist to join our team at Belton Regional Medical Center. As a key member of our healthcare team, you will be responsible for delivering high-quality patient care and...

  • ER Nurse Specialist

    3 weeks ago


    Belton, Missouri, United States Belton Regional Medical Center Full time

    We are seeking a skilled ER Nurse Specialist to join our team at Belton Regional Medical Center. This is an exciting opportunity to work in a dynamic and fast-paced environment where no two days are ever the same.The ideal candidate will have excellent clinical skills, strong communication abilities, and a passion for delivering high-quality patient care. As...


  • Belton, Missouri, United States Belton Regional Medical Center Full time

    Job SummaryWe are seeking a skilled Clinical Nurse Coordination Specialist to join our team at Belton Regional Medical Center. This is an exciting opportunity to work in a fast-paced environment and make a meaningful impact on patient care.About the RoleAssist with admission and discharge processes to ensure efficient throughput and high-quality,...


  • Belton, Missouri, United States Belton Regional Medical Center Full time

    RN - Gastrointestinal Care Specialist Job DescriptionThe ideal candidate for this position will have a strong background in nursing, with a focus on gastroenterology or a related field. As a GI specialist at Belton Regional Medical Center, you will work closely with other healthcare professionals to coordinate patient care, ensuring seamless transitions and...


  • Belton, Missouri, United States Belton Regional Medical Center Full time

    About UsBelton Regional Medical Center OverviewBelton Regional Medical Center is a 80+ bed acute care facility located in Belton, Kansas City area. We offer a full range of inpatient and outpatient services, including cardiology, neurology, and surgical specialties. Our team is dedicated to providing exceptional patient care and community outreach...


  • Belton, Missouri, United States Belton Regional Medical Center Full time

    Job SummaryWe are seeking a highly skilled Critical Care Nurse Specialist to join our team at Belton Regional Medical Center. As a critical care nurse, you will provide direct patient care in accordance with the Nurse Practice Act and facility-specific policy and procedure.Your primary responsibilities will include providing high levels of communication with...


  • Belton, Missouri, United States Belton Regional Medical Center Full time

    We are seeking a highly skilled Medical Imaging Specialist to join our team at Belton Regional Medical Center.Company OverviewBelton Regional Medical Center is an 80+ bed acute care facility located in Belton, serving southern Jackson and northern Cass counties. We are part of HCA Healthcare, the nation's leading provider of healthcare services.Estimated...


  • Belton, Missouri, United States Belton Regional Medical Center Full time

    We are seeking a skilled Respiratory Care Specialist to join our team at Belton Regional Medical Center.About the Role:This is an exciting opportunity to work as a Certified Respiratory Therapist where your passion for creating positive patient interactions is valued. As a member of our healthcare team, you will play a vital role in providing high-quality...


  • Belton, Missouri, United States Belton Regional Medical Center Full time

    At Belton Regional Medical Center, we are committed to providing high-quality patient care in a fast-paced environment. As an Emergency Nurse Specialist, you will be responsible for assessing patients with acute injuries and illnesses, developing treatment plans, and collaborating with physicians and other healthcare professionals to ensure the best possible...


  • Belton, Missouri, United States Belton Regional Medical Center Full time

    Job Title:Nurse Practitioner Critical Care SpecialistAbout the Job:We are seeking a dedicated and skilled Nurse Practitioner to join our team in the Critical Care Unit at Belton Regional Medical Center. As a key member of our healthcare team, you will provide high-quality patient care and work collaboratively with our multidisciplinary team to achieve...


  • Belton, Texas, United States The SPEAK Center for Language and Learning Full time

    Become a valuable member of The SPEAK Center's team as a Speech and Language Support Specialist. Our school-based position offers a unique chance to collaborate with licensed SLPs and make a positive difference in students' lives.About the Role:Job Description: Assist licensed SLPs in evaluating and treating students with IEPs for speech and language...

  • Wellness Specialist

    4 weeks ago


    Belton, Missouri, United States Aegis Therapies Full time

    Aegis Therapies is seeking a highly skilled Wellness Specialist to join our team in Belton, MO. As a Wellness Specialist, you will play a critical role in delivering optimal programming for residents and assisting the Activities Director.The ideal candidate will have a background in activity delivery with senior populations and be able to market our...


  • Belton, Missouri, United States Belton Regional Medical Center Full time

    Gastrointestinal Nursing Opportunities at Belton Regional Medical CenterWe invite experienced Registered Nurses to join our dynamic team as GI specialists. With a focus on delivering high-quality patient care, our nurses work collaboratively with other healthcare professionals to ensure seamless care transitions and optimal patient outcomes. As a GI nurse at...


  • Belton, Texas, United States Girl Scouts Of Central Texas Full time

    Job Title: Health and Safety SpecialistWe are seeking a dedicated Health and Safety Specialist to join our team at Girl Scouts of Central Texas. This role is responsible for ensuring a clean and safe camp environment, adhering to local, state, national, American Camp Association, and CDC guidelines.The estimated salary for this position is $500 per week,...


  • Belton, United States Baylor Scott & White Health Full time

    Child Life Specialist Facility Dog Handler Temple, TX $5000 Sign on Bonus! Relocation Assistance JOB SUMMARY The Child Life Specialist 2 will use advanced knowledge to work with pediatric patients and family members to provide emotional, social and developmental support, and to add to the quality of care throughout the challenges of illness or injury,...


  • Belton, Missouri, United States Belton Regional Medical Center Full time

    Company OverviewBelton Regional Medical Center is a leading healthcare provider dedicated to delivering exceptional patient care and promoting the growth and development of our colleagues. As a member of our team, you will have the opportunity to make a meaningful impact on the lives of our patients and their families.Job DescriptionWe are seeking an...


  • Belton, Missouri, United States Belton Regional Medical Center Full time

    About Our Medical FacilityBELTON REGIONAL MEDICAL CENTER, a reputable acute care hospital, serves southern Jackson and northern Cass counties.We are committed to delivering high-quality patient-centered care while fostering personal and professional growth within our supportive healthcare environment.Job Overview for Registered NursesWe invite skilled...


  • Belton, Missouri, United States Belton Regional Medical Center Full time

    Exciting Opportunity">We are seeking a highly skilled Respiratory Therapist to join our team at Belton Regional Medical Center, part of the nation's leading provider of healthcare services, HCA Healthcare.About the RoleThe ideal candidate will possess excellent clinical skills and be able to work effectively in a fast-paced environment. As a Respiratory...


  • Belton, Missouri, United States Belton Regional Medical Center Full time

    About Belton Regional Medical CenterWe are an 80+ bed acute care facility located in Belton, Missouri. Our hospital serves southern Jackson and northern Cass counties, offering a full range of inpatient and outpatient services.Our teams are committed to providing high-quality patient care and strive to create a positive work environment for our colleagues.


  • Belton, Missouri, United States Belton Regional Medical Center Full time

    Career Opportunity: We have an exciting opportunity for a Registered Nurse Medical Telemetry to join our team at Belton Regional Medical Center. As a valued member of our healthcare team, you will provide comprehensive nursing assessments and develop patient care plans to optimize outcomes. With our total rewards package, you can expect a competitive $75,000...