Current jobs related to UC, AV - Liberty - Bravura Information Technology Systems, Inc

Role: UC, AV & Collaboration Engineer

Location: Ft. Liberty, NC

Education/Certifications: Security+ (IAT/M Level II)

Years of Experience: 2+ years of experience with UC, Cisco Management System, Cisco Codec and other CMS technologies, and VSU/Gatekeeper for Collaboration Engineers

ClearanceLevel & Investigation: Top Secret

IA Cert Level (DoD 8570.01): IAT/M Level II (Security+)

Computing Environment Certifications: Required

JobDescription:

Qualifications:

• Security Clearance –TOP SECRET.
• IAT/M Level II - Security Plus certification required before employment.
• Must have 2+ years’ experience in the following areas: UC, Cisco Management System, Cisco Codec and other CMS technologies and the VSU/Gatekeeper for Collaboration Engineers.
• Serve as the SME on AV/VI/UC matters from reports on emerging technology to managing every detail of conference room integrations.
• Serve as the key contributor to the AV/VI/UC program and be responsible for the implementation of new AV/VI/UC technologies.
• Serve as the SME of the AV, VI, and UC systems and equipment.
• Serve as the SME of the AV, VI, and UC equipment integration, operation, and compatibility.
• Serve as the SME of AV, VI, and UC equipment trouble-shooting techniques, procedures, testing.
• Must have extensive knowledge and experience in all aspect of AV systems, VI systems and UC systems, from design and layout of a conference room system to complex troubleshooting and analysis regardless of the equipment vendor.
• Must possess IAT Level II and Security Plus certification enabling repair, replace, modify, and resolve AV, VI, and UC equipment deficiencies; must have knowledge of and experience in AV, VI, and UC systems and operation.
• Must have knowledge of and experience using a Digital Display system such as JANUS displays to provide information on existing TV monitors throughout building.

Responsibilities:

• Develop short and long-term IT plans by identifying specific technology solutions, technology refresh opportunities and recommendations to meet mission requirements.
• Develop and manage Lifecycle Management Plan.
• Apply agile methodologies to all changes, releases, and initiatives.
• Coordinate fielding implementation schedules with IMO or affected parties.
• Submit RFCs for all actions as defined per Change Management Policies.
• Provide acceptance criteria and testing summary for GOCO equipment.
• Perform user acceptance, performance, accessibility, security, and system testing.
• Provide pre-deployment release notes, documentation, records, and artifacts for release update and archival in the change management repository.
• Review problems and known errors identified during development/testing and collaborate with local divisions to determine solutions and disseminate to Customer.
• Define release plans that consist of roll out plan, production support, roles, and responsibilities for each action listed.
• Deploy all approved changes, emergent upgrades, enhancements of GFE, COTS, GOTS systems.
• Provide resource support for system installation and integration, system performance.
• Analyze, identify, and report all network associated problems.
• Confirm future solution implementation meets compatibility/interoperability standards and maximizes network performance; plan, implement and validate compatibility, interoperability, and compliance of all evolving protocols.
• Provide both local and remote site technical support to include pre-deployment assessment, system diagrams, topologies, technical documentation, and coordination of external support.
• Evaluate the impact of proposed changes on hardware, software, operations, and personnel and provide trade-off analysis of alternative designs.
• Document benchmarks, milestones, test results; provide implementation guidance for documents.
• Perform bandwidth, optimization, performance analysis; confirm captures thoroughly documented.
• Perform market research to identify emergent technologies and advancements; submit all findings to the customer for review and approval.
• Utilize the automated government routing system, provide test plans, prior to project start date, for government review and approval.
• Develop a test report outlining application overview, testing scope, items not tested, metrics for number of test cases passed/failed, number of defects identified, their status and severity, type of testing performed, test environment and tools utilized, lessons learned and recommendations.
• Perform QA planning and testing of all products prior to delivery.
• Provide Fielding, Integration & Testing for systems on the Customer networks; includes planning, feasibility, and operational testing of systems configurations prior to installation, installation, relocation, and final configuration to ensure systems maintain functionality.
• Diagnose and correct common hardware and software problems on all GFE; provide industry best practice to maintain and configure various collaboration unique solutions.
• Verify hardware and software testing and integration complies with applicable government regulations, policies, and standards.
• Manage, operate, and support AV/VI/ UC Support services in over 43 conference rooms, outside event locations, and additional spaces at Ft. Liberty, as well as five conference rooms and one control room at Alt-Site during COOP, exercises, training, conferences, and other special events which are short in duration; coordinate with AV/VI/ UC equipment vendors and adjacent agencies to establish and maintain quality AV/VI/ UC connectivity and services; provide services for all AV/VI/ UC systems and provide engineering through Tier Level 2 support.
• Cover all AV/VI/UC system’s/subsystems in HQs and alternate site.
• Perform maintenance that covers all AV/VI/UC equipment except for UC equipment covered in Maintenance Agreement.
• Provide AV/VI/UC installation, maintenance, software integration upgrades, and repair support to HQ and alternate site.
• Administer UC devices in coordination with vendor technicians’ directives regarding troubleshooting, SW upgrade, firmware upgrade, licensing, registration, and all other matters IAW Vendor Enterprise Agreement.
• Administer CODEC devices, TMS, Resource Management System, and video control units' operation, connectivity, and function to include troubleshooting UC related issues.
• Install, operate, maintain, replace, upgrade, and sustain video cameras, microphones, projectors, and flat-panel displays, touchscreens, speakers, amplifiers, digital signage, and associated AV/VI/UC equipment to include minor configuration code writing and compilation for AMX equipment and other components as well as configure and program audio equipment.
• Respond to AV/VI/UC deficiencies.
• Provide management with growth projections and scalability to meet future AV/VI/UC requirements.
• Adhere to and enforce all relevant Army/Customer AV/VI/ UC policies and procedures.
• Provide all maintenance levels of support for the AV/VI/UC technologies, i.e., Conference rooms, AV displays, CATV distribution system, etc.
• Recommend methods to improve AV/VI/UC operations.
• Upgrade and perform software upgrades to AMX touch panels.
• Responsible for the implementation (PMP, design, and installation) of new technologies.
• Remove, repair, replace, modify, configure, install GFE as needed to include desktop UC systems.
• Provide immediate maintenance support response for 10 critical rooms, including control rooms, SCIFs, executive conference rooms, and commanders conference rooms.
• Address and resolve Critical room maintenance issues within 24 hours.
• Establish a critical equipment list necessary to keep the critical rooms AV/VI/ UC operational.
• Provide system-level corrective maintenance efforts for the identified critical Rooms.
• Advise the Government regarding additional spares required to maintain an adequate inventory to support the critical rooms.
• Provide maintenance to 75 rooms designated as “non-critical” encompassing the remainder of the AV/VI/ UC enabled spaces in the HQs.
• Perform corrective maintenance for all rooms: replacing projector lamps and filters, audio system adjustment/calibration, video monitor display adjustment/calibration/replacement, failed component replacement, equipment exchange, cable replacement, etc.; corrective Maintenance of AMX Code includes adjustment, correction, reloading, rewriting, compilation, editing, refinement.
• Coordinate all system-level maintenance activities with the AV/VI/ UC government Manager.
• Provide diagnostic troubleshooting, fault isolation, and failure mode analysis services using both built-in and external software and hardware tests, techniques, methods, and procedures.
• Support includes using SW programs, video and audio signal generators and other test equipment.
• Conduct twice yearly Preventative Maintenance (PM) on AV/VI/UC areas.
• Perform complete analysis of equipment functionality; address any technical maintenance issues that are discovered and correct accordingly; validate; SW upgrades, license’s, serial numbers, calibration, and configuration.
• Perform “Site Certification” for each Critical Room while onsite for the initial PM visit; verifying that each piece of equipment is operational and provide a list of any deficiencies to the Government.
• Provide a completed checklist of AV systems checked by room number and their status to the AV/VI/ UC Manager.
• Notify Customer of potential issues, problems, and future required maintenance.
• Provide proposal to purchase necessary component, equipment, parts for non-critical rooms.
• Maintain a sufficient inventory of components, equipment, accessories, cables, connectors, etc. that is not in the AV/VI/UC equipment inventory.
• Replace non-functioning equipment with vendor specific identical make and model when possible.
• Replace vendor discontinued equipment with suitable like equipment with comparable capabilities/specifications and integrate solution with existing AV/VI/UC system.
• Establish and maintain a database for all preventive and corrective maintenance actions pertaining to AV/VI/ UC locations, consisting of all maintenance records, room inventory, warehoused spares inventory, and repair information; include any “As-Built” drawings provided to the Contractor for maintenance purposes.
• Record all PM actions in the configuration database and provide a copy of the service tickets to the Government representative.
• Provide preventative maintenance; test the functionality of all video and audio inputs and outputs contained within the AV/VI/ UC system; verify connectivity of AV system; calibrate touch panels within each system; update firmware when new firmware becomes available, IAW IA protocols.
• Develop and submit weekly maintenance reports to the COR/ACOR.
• Develop lifecycle replacement plan for all audio / video equipment and components to include SW.