Network Operations Specialist 1 1 1 1

3 weeks ago


Sebastian, United States L3Harris Technologies Full time

Job Title: Network Operations Specialist

Job Code: 17778

Job Location: Melbourne, FL

 

Job Description:

  • Provide technical support for large private communications network.  Handle first line of support for customer and field calls into an operations center.
  • Log calls and perform preliminary investigations into reported network issues.
  • Create trouble tickets and initiate workflow for problem resolution.
  • Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
  • Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
  • Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
  • This position is part of an onsite 24x7 network control environment.  Shift and workday flexibility is required.

 

Qualifications:

  • Bachelor’s degree in Telecommunications, Engineering, Networking, Information Technology or related field or 2 years post-Secondary/ Associate’s Degree with a minimum of (0-1) year of prior related experience.
  • Minimum of (0-1) Years Telecommunications Network Troubleshooting experience.

Additional Knowledge, Skills, and Abilities considered:

  • Experience with Layer 1 Troubleshooting
  • Experience with call center phone systems and working with geographically dispersed teams.
  • Experience in Physical layer and routed technologies experience.
  • Experience with Network Management systems and tools.
  • Experience in remote maintenance and repair of network equipment.
  • Experience with interacting with customers and meeting service-level timelines.

 

 



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