Ramp Service Agent

4 weeks ago

Garden City, United States Signature Flight Support Corporation Full time

Job Description

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.  Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.

A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers. An LST routinely operates ground service equipment and uses knowledge of the company’s policies and procedures to provide efficient and excellent service to customers and other guests to the fixed base operation (FBO).

Persons employed as an LST are expected to:

  • Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests
  • Collaborate, cooperate and work closely with all coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met. This includes ensuring efficient and accurate communication through various methods to accomplish operational tasks
  • Service aircraft as requested by management or customers, such as fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, delivering catering and towing
  • Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, shuttles, etc.
  • Offer, promote, sell and deliver general aviation services to crewmembers, customers and other guests
  • Maintain safe, clean and secure ramps and operations
  • Drive a shuttle vehicle with passengers and/or luggage and cargo
  • Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location
  • Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
  • Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration and courtesy to everyone at all times
  • Understand, comply with and enforce all operational, safety, and customer service requirements for all aspects of the job
  • Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport
  • Create accurate records pertaining to time worked and activities and services performed
  • Abide by emergency response procedures when/if critical events occur
  • Recommend improvements to Signature’s standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
  • Other duties as requested


Job Responsibilities

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

  • Safely and accurately conduct flight line operations in accordance with established policies and procedures
  • Regular and reliable in-person and timely attendance for all shifts which may include nights, weekends and/or holidays as scheduled
  • This is a physical job. There is extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc.
  • Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
  • Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
  • Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars
  • Must be able to safely and efficiently perform various functions (e.g., fueling, de-icing) from elevated heights
  • Ability to read, understand and follow all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like
  • Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions
  • Ability to prioritize and perform multiple tasks simultaneously
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity
  • Independently and proactively (i) prepare for arriving/departing aircraft, (ii) identify and perform open job tasks; and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders

 


Job Qualifications

To qualify for this position, applicants and those in the role must have:

  • High school diploma or general education degree (GED)
  • Minimum of 18 years of age
  • A valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies
  • Must be legally authorized to work in the country of employment
  • Ability to successfully and timely complete Signature’s training programs
  • Ability to pass a color vision test for purposes of inspecting aviation fuel
  • Ability to use a computer and email, including pass computer-based training modules
  • Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Ability to work flexible schedules, including night, holiday and weekend shifts and in various weather conditions
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics. 


About Us

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

     Our Benefits:

  • Medical/prescription drug, dental, and vision Insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Life Insurance
  • Disability Insurance
  • 401(k)
  • Critical Illness, Hospital Indemnity and Accident Insurance
  • Identity Theft and Legal Services
  • Paid time off
  • Paid Maternity Leave
  • Tuition reimbursement 
  • Training and Development
  • Employee Assistance Program (EAP) & Perks

  • Ramp Agent

    2 weeks ago

    Kansas City, United States Piedmont Airlines Full time

    At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Ramp Agent in our Ground Handling Department. The primary responsibility of the position is baggage handling and...

  • Ramp Agent

    1 month ago

    Kansas City, United States Piedmont Airlines Full time

    We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Ramp Agent

    1 month ago

    Oklahoma City, United States Piedmont Airlines Full time

    We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Ramp Agent

    2 weeks ago

    Oklahoma City, United States Piedmont Airlines Full time

    We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Ramp Agent

    1 month ago

    Kansas City, United States PrimeFlight Aviation Services Full time

    Description PrimeFlight Cargo is an essential employer, delivering airfreight and cargo around the United States. Do you want job stability with advancement opportunities? Are you looking for a job with guaranteed full-time hours and a team that contributes to world-class customer satisfaction? You found it! Don’t ignore this opportunity!! We have a job...

  • Ramp Agent

    1 month ago

    SALT LAKE CITY, Utah, United States Delta Airlines Full time

    Ramp Agent (Customer Service Agent) - SLC United States, Utah, Salt Lake City Airport Customer Service 01-Apr-2024 Ref #: 24242 LinkedIn Tag: #LI-LR3 How you'll help us Keep Climbing (overview & key responsibilities) Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent, you will...

  • Ramp Agent

    1 month ago

    Oklahoma City, United States UnitedService Companies Full time

    Job DescriptionJob DescriptionOverviewTo supervise all necessary and required under-wing and ground support services as contracted by the customer to include, but not be limited to, loading and unloading aircraft, cargo, Load Desk functions to include Weight and Balance of aircraft.Job Responsibilities:Adhere to all Safety Procedures that apply to the Ramp...

  • Ramp Service Agent

    1 month ago

    Garden City, GA, United States Signature Flight Support Corporation Full time

    Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.  Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.A Line...

  • Ramp Service Agent

    4 weeks ago

    Garden City, GA, United States Signature Flight Support Corporation Full time

    Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.  Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.A Line...

  • Customer Service Representative

    4 weeks ago

    Garden City, United States Liam Masterson - State Farm Agent Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. **Responsibilities**: - Establish customer relationships...

  • Ramp Agent

    1 month ago

    Oklahoma City, United States UnitedService Companies Full time

    Job DescriptionJob DescriptionOverviewTo provide all necessary and required under-wing and ground support services as contracted by the customer to include, but not be limited to, loading and unloading baggage, cargo, and marshalling.Job Responsibilities: Marshall aircraft during arrival and departure.Unload passenger luggage and air cargo, bulk and/or...

  • Customer Service Representative

    1 month ago

    Garden City, United States Liam Masterson - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • PT 15-20 hrs

    4 days ago

    Garden City, United States TREGO DUGAN AVIATION OF GRAND ISLAND INC Full time

    Job DescriptionJob DescriptionPart-time positions available for Airline Customer Service and Ramp Service employed by Trego Dugan Aviation at the Garden City Regional Airport .Starting Wage $15Must have a valid driver's licenseMust pass a 10-year background check and pre-employment drug testRamp Operations AgentGeneral Purpose of Job:The Ramp Operations...

  • Insurance and Financial Services Position

    1 month ago

    Garden City, United States Bobby Branch - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Garden City, MI is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Bobby Branch - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto,...

  • Associate, Capital Markets

    4 weeks ago

    New York City, United States Ramp Full time

    About Ramp Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier...

  • Associate, Capital Markets

    1 week ago

    New York City, United States Ramp Full time

    About Ramp Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier...

  • Senior Associate, FP&A

    4 weeks ago

    New York City, United States Ramp Full time

    About Ramp Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier...

  • Ramp Service Agent

    1 month ago

    Kansas City, United States Signature Flight Support Corporation Full time

    Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.  Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.A Line...

  • Ramp Service Agent

    1 month ago

    Kansas City, United States Signature Flight Support Corporation Full time

    Job DescriptionJob DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.  Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and...

  • Tax Manager

    1 week ago

    New York City, United States Ramp Full time

    About Ramp Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier...