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Director of Resident Programs

3 months ago

Lincolnwood, United States Lincolnwood Place Full time

Position Summary: 

This position is responsible for planning and leading daily programs and special events that enhance the lifestyle for residents and highlights the positive aspects of life at a Senior Lifestyle Community.    

This position requires an individual who: 

  • Exhibits creativity, innovation and willing to try new things
  • Is a source of positive energy and inspiration to the residents, families, and team members
  • Is capable of leading daily community programs independently with confidence
  • Is able to pivot in the event of an event no-show, cancelation or other unanticipated interruption to the schedule
  • Is able to create and nurture community at large partnerships to enhance life for the residents

This position reports to the Executive Director and may be required to supervise other staff positions.

Essential Functions:

  • Foster a fun work environment centered around celebrating the lives of our residents
  • Plan and lead daily programs within the community
  • Develop opportunities for team members from other departments to create and lead programs
  • Plan and execute special events for residents in collaboration and partnership with the sales and marketing departments
  • Recognize and honor the individuality, diversity, and spirituality of all residents when planning programs, events and holiday celebrations
  • Develop rapport with residents to encourage participation in community programs and events
  • Acknowledge, understand and promote the SLC wellness model by offering opportunities for residents to experience programming in 7 areas of wellness (physical, social, emotional, spiritual, intellectual, vocational, & environmental)
  • Develop and distribute a monthly calendar of events and newsletter that meets SLC program and brand standards by the first of each month
  • Organize and lead trips outside the community to enhance the opportunities for residents to remain connected to the greater community
  • Develop partnerships inside of and outside of the community to enhance program and event offerings
  • Promote the lifestyle at the community through an active social media presence and positive partnership with the sales and marketing departments
  • Oversee the resident ambassador program
  • Support and participate in setting up the seasonal/holiday décor of the community
  • Responsible for keeping program flyers, bulletin boards and digital signs up to date and meeting SLC and Brand standards.
  • Perform work tasks in a way that preserve each resident’s dignity, privacy, and confidentiality
  • Responsible for hiring, training, developing and mentoring dept employees in accordance with Senior Lifestyle Corporation Human Resources guidelines
  • Secure and maintain all department equipment and supplies
  • Manage the department budget and expenses
  • Document and maintain all records as required to effectively manage the department
  • Participate in the community Manager on Duty Rotation
  • Perform other duties as assigned

Qualifications/Skills/Educational Requirements:

Level of Formal Education: A Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience Area of Study: N/A

Years of Experience: Entry-level (0-3+ years)

Type of Experience: Must have experience leading small or large group events

Special Certifications: N/A

Language Skills: Acceptable fluency in English in order to perform job duties and speak, read, write, and communicate with all others.

Technical Competencies: Must be competent with computer applications including Microsoft Suite, Outlook Email, Online learning portals, and Social Media  

Skills and Ability: N/A

Information Systems: N/A Personal Attributes: 

  • Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers
  • Willingness to try something new
  • Enthusiastic, positive demeanor that encourages residents, employees, and family members to engage with the programs of the community

Other/Preferred: event planning, experience leading small and large group programs, experience coordinating community partnerships, specialty skills such as: fitness certification, musically inclined, or artistic skills are preferred.