Jira Administrator
3 days ago
Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer-oriented JiraAdministrator/Analyst in Herndon, VA.
.
Responsibilities include, but are not limited to:
Perform all steps, including requirements management, configuration, testing and deployment of financial system application Help Desk into Jira
Implement and support Jira ticketing system
Perform system administration for the Jira ticketing system
Execute Tier 1 and 2 Help Desk activities including the following:
Resetting passwords, creating/modifying/removing accounts
Receiving and answering calls/emails from system users
Explaining and resolving Jira roles and rights issues
Install software
Perform patching tasks
Execute and maintain backups
Reviewing connectivity issues and identifying next steps
Provide excellent customer service to ensure continuous business operations
Ability to identify and document areas of process improvement or enhancement
Desktop troubleshooting, desktop support, migration of IT equipment, and asset management of all IT components
Initiate preventive maintenance, analyze system faults, troubleshoot, and run diagnostic tests on operating system and hardware to detect problems as well as be capable of repairing system/environment problems
Conduct performance monitoring and tuning
Support Jira add-ons (I.e. Confluence, Bit Bucket, Subversion, Zephyr)
Required Qualifications:
4+ years desktop support experience and Microsoft Server Experience
2+ years in a role directly supporting customers in a technical capacity
2+ years of experience with Jira
Experience with Desktop, Desktop operating systems, and printing technologies
Experience with Microsoft Windows Server
Security + (IAT II) Certification must obtain within 6 months of hire
Desired Skills and Certifications:
Microsoft Server Certifications
Linux experience
Understanding of networking, TCP/IP, firewalls, switching and routing.
Understanding of DoD IA security policies, controls, and documentation
Security Clearance Requirements:
Secret, JAFAN eligible
Physical Requirements:
The person in this position must be able to remain in a stationary position 50% of the time.
Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
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