Event Support Coordinator

Title: Event Support Coordinator

Employee Classification: Event Support Coordinator

Campus: University of North Texas

Division: UNT-Provost

SubDivision-Department: UNT-College of Music

Department: UNT-College of Music-Gen-134000

Job Location: Denton

Salary: 39270.000

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The University of North Texas, College of Music, is searching for an Event Coordinator to join our Murchison Performing Arts Center team. This position will coordinate all events and box office operations occurring in the Murchison Performing Arts Center as well as act of the point of contact between internal (faculty, staff and students) and external clients for all bookings and provides event coordination and front of house support for all events.

Position Overview

This position will coordinate all events and box office operations occurring in the Murchison Performing Arts Center. The Event Coordinator reports to the Director of the MPAC, works in collaboration with lead lighting and audio technical directors, and oversees all front of house activities including the box office. This person acts as a point of contact between internal (faculty, staff and students) and external clients for all bookings and provides event coordination and front of house support for all events in the Winspear Performance Hall, the Lyric Theater, as requested and approved by the Director of the MPAC.

Minimum Qualifications

Bachelor's Degree and two years' of professional experience related to event planning; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

• Excellent written and oral communication skills.
• Demonstrated event management skills.
• Excellent customer service skills.
• Ability to establish and maintain effective working relationships.
• Knowledge of safety and security precautions appropriate to work performed.
• Ability to work on call during events including nights and weekends.
• Ability to work effectively in a high stress people-oriented environment.
• Demonstrated skill in computer use and related software programs.

Preferred Qualifications

Experience with event coordination and front of house support as it relates to a performing arts venue. Experience with box office operations ticketing, scheduling and operational support.

Required License/Registration/Certifications

N/A

Job Duties:

• Acts as Box Office Manager for MPAC and select COM events. Coordinates box office operations as related to cash handling, design of tickets, maintaining ticket stock, interfacing with technical service personnel (software vendor, College of Music IT, and the Office of University Integrity and Compliance) regarding computer/printer/network access and other issues so as to keep operations smooth. Prepares and delivers deposits of box office monies and other remuneration for the MPAC.
• Software: Is the lead staff member on current event ticketing software, maintains all data and data integrity in accordance with Payment Card Industry Data Security Standards (PCI), and engages in annual training on these standards to ensure operating standards are current.
• Keeps abreast of current practices in event ticketing, event coordination and front of house operations in the performing arts sector by attending training opportunities, researching websites, and attending benchmark events in other venues as approved by the Director of the MPAC.
• Generates ticketing plans tailored to event needs to ensure all event details are correctly inputted in a timely fashion for a successful result.
• Vetting/Budgeting/Scheduling of events: Is the MPAC booking agent and ensures that the date and time of an event will account for the resources needed for the event to be successful. Collaborates with lead lighting and audio technical directors and with College of Music scheduling office.
• Assists MPAC Director with Scheduling production meetings. When needed, schedules a production meeting with all necessary facility staff (lead lighting and audio technical directors, recording services) and the customer to ensure that all needs are covered completely.
• Attends production meetings as needed: Attends all production meetings with other facility staff and the customer, to ensure box office, and other related human capital needs are available. Ensures the events success by personally attending events and/or oversee event student staff.
• Event Coordination: compiles all relevant information for upcoming events into a cohesive pre-production report, updates as needed until the event, ensures timely distribution of reports and updates to all relevant parties to ensure high level of execution for all events.
• Assists MPAC Director with Drafting contracts for external customers, reflecting charges for services into a contract template and modifies the contract language as needed for UNT requirements. Prepares invoices for the customer for payments due.
• Hires, trains, schedules and provides oversite to the box office staff, ushers and front of house managers for all events in coordination with MPAC Director.
• Building Security/Parking: In collaboration with other MPAC Director and staff post-event, ensures all doors and assets are secure to eliminate risks. Assists with the implementation safety and emergency procedures and training sessions for all staff members including fire, shelter-in-place for inclement weather, active shooter protocol, and the safety manual. Be knowledgeable about location of fire extinguishers and AED. Requests security officers for events in a timely fashion and prepares and plans for parking issues that involve College of Music events in the MPAC.
• Other duties as assigned by the MPAC Director.
• Maintains appropriate level of ongoing communication with customers to ensure their needs have not changed since initial meeting. Conveys, in both written and oral communications, changes to lead lighting and audio technical directors and those impacted by changes in a timely manner to ensure human resources are available.
• Maintains and keeps the MPAC master calendar up to date.

Work Schedule:

M-F 8:00 am -5:00 pm; Weekend & evenings as needed

Driving University Vehicle:

Yes

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

N/A

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.

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