Classroom Consultant

Department:ITS - Educational Technologies-606000Career Area:Information TechnologyIs this an internal only recruitment?:NoPosting Open Date :11/25/2025Application Deadline:12/08/2025Position Type:Permanent Staff (SHRA)Position Title:Technology Support Specialist - ContributingSalary Grade Equivalent:DT10 / IT03Working Title:Classroom ConsultantPosition Number:00033825Vacancy ID:P020663Full-time/Part-time Permanent/Time-Limited:Full-Time PermanentHours per week:40Work Schedule:Monday-Friday 8am-5pmWork Location:CHAPEL HILL, NCPosition Location:North Carolina, USHiring Range:$50,321 - $60,770Pay Band Information:To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.Be a Tar Heel:A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.Primary Purpose of Organizational Unit:ITS Educational Technologies (EdTech) provides instructional technology applications and integration to support the University’s academic mission. The division includes: Classroom Support & Learning Space Design, Educational Technologies Systems & Services, and Liaison to the Center for Faculty Excellence.Position Summary:The Classroom Hotline is responsible for the instructional technology in more than 200 classrooms across campus. Our group designs, installs, supports, and life-cycles these spaces on a daily basis. The preferred candidate for this position (Classroom Consultant, Tier 1) will not only have outstanding customer service skills, but will also have a solid working knowledge of classroom audio video equipment, including how systems are built, how they interact and how to complete basic trouble shooting, both remotely and in person under often time high stress situations (in the middle of a class with 300+ students). The position will be in the Tier 1 group, which involves answering phone calls from instructors, conducting room demonstrations/training with instructors, trouble-shooting technical audio-video problems (both remotely and on-site), and equipment repair/installation.Minimum Education and Experience Requirements:- Associate’s degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the position’s role; or a - Bachelor’s degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position’s role, or a - Bachelor’s degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position’s role; or an equivalent combination of education and experience. - Journey level requires an additional one year of experience. - Advanced level requires an additional two years of experience.Required Qualifications, Competencies, and Experience:The candidate for this position will have a working knowledge of audio visual equipment and technology and basic trouble-shooting skills in the AV field. Basic AV installation experience is required. Proficient computer skills (MS Office suite, Windows OS, iOS basics) are needed as well. Candidate must also be able to handle high-stress calls from instructors and be able to trouble-shoot over the phone (preferred) so that down time for the instructor is minimized.Preferred Qualifications, Competencies, and Experience:CTS preferred, but not required. Strongly prefer AV experience and experience in higher education.Special Physical/Mental Requirements :Ability to move 50 lbs., ascend ladder to troubleshoot AV equipment with or without accommodation. Valid NC drivers license.Campus Security Authority Responsibilities:Not Applicable.Position/Schedule Requirements:Valid NC Driver’s License